Verizon

3.4
388 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Parker for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
11495 S Twenty Mile Rd, Parker, CO
80134, United States

Hours

Reviews

3.2
266 reviews
5 stars
126
4 stars
18
3 stars
9
2 stars
18
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and ability to resolve issues quickly, particularly highlighting employees like Shekita, Jacob, and Kristen.

Inconsistent Experiences

While some customers reported excellent service, others experienced rude or indifferent treatment, leading to frustration and dissatisfaction.

Long Wait Times

Several reviews mentioned long wait times in-store, with some customers feeling neglected or poorly treated while waiting for assistance.

Sales Focus

There were complaints about staff being more focused on selling new products rather than addressing customer issues or providing support.

Mixed Reviews on Problem Resolution

While some customers had their issues resolved efficiently, others reported ongoing problems and dissatisfaction with the support received.
  • KC
    Kirsty Castellano
    Nov 15, 2025
    1.0
    I went in to drop my old phone off as a trade in. Everyone was helping customers, which is fine. I walk over and start looking at popsockets and phone cases. A couple walks in and an older employee immediately greets them, stops what she is doing and checks them in. She goes back to what she is doing. I made a comment about I wasn't checked in and just needed to drop a phone off. A different employee said they would be right with me in an annoyed tone, so I left. Starting to trust non corporate stores more and more. Usually more friendly...
  • JM
    Jared Michini-Kerr
    Nov 15, 2025
    1.0
    Do yourself a favor and avoid this Verizon store like the plague. My wife recently took advantage of a promotion they have going where you trade in your current phone for a Pixel 10. We paid the extra money to have one of their reps transfer data from her old phone to the new one. Unfortunately, not everything transfered successfully. After 5 different visits to this store to have them figure out the issue, we had to chalk it up to a loss and trade in the phone since we reached the deadline to do so. Here's where we get to the 1 star review. We asked for a refund for the transfer service since they were unable to hold up their end of the transaction, as evidenced by failing to fully transfer all of the data. The store manager, named Christy, proceeded to speak down so disrespectfully to my wife to the point where she was in tears. I'm not sure how your definition of customer service involves being so rude and mean to your customers that you make them cry, but you need to seriously reconsider how you conduct yourself. And that needs to start with Christy. I'm completely baffled that I even have to write this review for such a disgraceful display of disrespect and bullying on the part of your store manager, but here we are.
  • JV
    jose velazquez
    Nov 9, 2025
    1.0
    The person that help me with my iPhone don’t did anything to help me with it I haves to go to other stores to finish the process of activation
  • RG
    Rita Gerdemann
    Nov 3, 2025
    1.0
    If I could leave 0 stars i would! It has been a COMPLETE NIGHTMARE since working with this store. Every SINGLE thing they said to me was a lie. And I STILL havent received the gift card for the att phones we returned and we were charged for. DO NOT GO TO THIS STORE. You will he VERY disappointed
  • JT
    Joshua Munich Teves
    Oct 25, 2025
    5.0
    Had a great experience with Kristen! (Hope I spellled that correctly 😅) I was trying to troubleshoot an issue with a prepaid plan and she was able to resolve it very quickly and swiftly within 10 minutes; in and out just like that. Thanks again!

Frequently Asked Questions About Verizon

What mobile brands are available at the Verizon store in Parker?

The Verizon store in Parker offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the store hours for the Verizon location in Parker, CO?

The store is open Monday through Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.