Verizon

3.5
485 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Littleton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
8430 W Cross Dr, Littleton, CO
80123, United States

Hours

Reviews

3.4
333 reviews
5 stars
157
4 stars
32
3 stars
21
2 stars
23
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor in-store service, with employees often unhelpful or dismissive, leading to frustration and dissatisfaction.

Staff Performance

While some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.

Wait Times

Customers frequently mentioned long wait times, often exceeding an hour, which contributed to a negative experience.

Billing Issues

Numerous reviews highlighted ongoing billing problems and confusion, with customers feeling misled or inadequately assisted in resolving their issues.

Mixed Experiences

Overall, experiences varied significantly; some customers had positive interactions, while others faced significant challenges and dissatisfaction.
  • HR
    Holly Roberts
    Oct 29, 2025
    1.0
    Store sucks!!! They can’t accomplish anything. The moron knew I was leaving Verizon - yet still instructed me to call 611 to cancel my Apple Watch. Well now that I have left, I can’t call 611. I can’t log into the ap to manage my account. And I can’t call for assistance cause my number isnt recognized. Total cluster
  • KB
    kevin brankin
    Oct 25, 2025
    1.0
    I would give Verizon zero stars if possible. The WORST customer service in the world. I am switching my service after 15 years of paying $400 a month they can suck it! Avoid Verizon at all cost AT&T or T-Mobile is where it’s at. Verizon is worse than Cricket, don’t waste your time or money at this horrible place.
  • EL
    Erin Lee
    Oct 19, 2025
    5.0
    Andrew was very friendly and helpful! We didn't resolve the issue with my phone today but it was not from a lack of effort. And it at least now is in motion to get solved this week. Will absolutely continue to visit this location for the great customer service!
  • GN
    G NM
    Oct 19, 2025
    1.0
    We recently switched our cell phone service from Verizon to Xfinity and needed some information about our final Verizon bill. We went to a Verizon store hoping to get help, but unfortunately, the experience was disappointing. Since our account was already canceled, the store employees said they couldn’t access any details and told us to call customer service instead. They printed the final bill for us, but couldn’t (or wouldn’t) explain the charges and didn’t make much of an effort to look into it or assist further. We then called Verizon’s 1-800 customer service number. The phone agent was much more helpful and spent about 40 minutes trying to assist us. In the end, she recommended we visit a corporate store that could give us full details. She even tried calling the store herself to confirm they could help, but no one answered. Since we couldn’t get through to that store, we ended up going to a different location, where the service was little better. Overall, after so many years of been Verizon customers we were disappointed with the in-store experience and the lack of effort to assist us with a simple billing question. The phone support agent was the only one who seemed genuinely willing to help.
  • VB
    Valorie Bailey
    Oct 6, 2025
    3.0
    Wa ted to replace broken phone

Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Littleton?

The Verizon store in Littleton is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which brands of smartphones can I find at the Verizon Littleton store?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Littleton store.