Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lakewood, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.9
244 reviews
5 stars
156
4 stars
20
3 stars
10
2 stars
12
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their excellent service.
Long Wait Times
Numerous reviews highlighted long wait times for service, with some customers expressing frustration over being ignored or delayed despite having appointments.
Third-Party Issues
Several customers reported confusion and dissatisfaction regarding the store being a third-party vendor rather than a corporate Verizon store, leading to unexpected charges and service issues.
Mixed Experiences
While many customers had positive experiences, others reported negative interactions, particularly regarding dishonesty and lack of assistance.
Product Availability
Some customers experienced issues with product availability and order fulfillment, leading to dissatisfaction with their purchases.
- SSSpaceForce73 days ago5.0Idk
- IDIsaiah Daniels4 days ago1.0This location does not have a working phone number. If you have services done here and need a follow up, you would have to come back in person. The irony of a phone store not having a working phone number speaks for itself. The gal who served me was extremely nice and professional.
- ADAndrea DeMaioNov 15, 20255.0Matt and Chris were amazing helping us after my husbands phone battery went kaput. Give these guys a raise.
- SMSA MooreSep 27, 20255.0Brandon was very relaxed and took care of business! Great customer service!
- KMKim MorrisSep 8, 20255.0Friendly, helpful and great customer service
Frequently Asked Questions About Verizon
What products and brands does Verizon's Lakewood store offer?
Verizon's Lakewood store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection, featuring brands like Verizon Wireless, Samsung, Apple, Motorola, and more.
What are the store hours for Verizon at 14500 W Colfax Ave, Lakewood?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does Verizon in Lakewood offer in-store pickup service?
Yes, Verizon offers in-store pickup service for customers.
Which payment options are accepted at the Lakewood Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I contact Verizon Lakewood via email for inquiries?
Yes, you can email Verizon Lakewood at Info@victra.com for any inquiries.
Are there any convenient places nearby where I can shop before or after visiting Verizon?
Yes, Verizon is near several shopping centers including Cell City Colorado Mills and American Eagle Outfitters, ideal for clothing and accessories shopping.
What nearby dining options are available close to Verizon in Lakewood?
Near Verizon, you can visit The Sweet Shop Neveria and Snacks for sweets or Dairy Queen for fast food and ice cream.
Are there family-friendly stores near the Verizon location?
Yes, nearby family-friendly stores include LEGO toy store, OshKosh B'gosh children's clothing store, and Build-A-Bear Workshop.
Does the Verizon Lakewood store provide device protection and accessories?
Yes, the store offers device protection and a variety of accessories including cases and power accessories.
What languages are spoken at the Verizon Lakewood retail store?
The store provides services in both English and Spanish to assist customers.