Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lakewood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.0
549 reviews
5 stars
218
4 stars
42
3 stars
33
2 stars
32
1 star
224
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude and unhelpful staff, particularly from management.
Positive Experiences
Some customers highlighted exceptional service from specific employees, such as Daniel and Clint, who provided helpful and friendly assistance.
Management Issues
Several reviews specifically criticized the store manager, Ben, for his dismissive attitude and lack of willingness to assist customers.
Long Wait Times
Customers frequently mentioned long wait times and inefficient service, leading to frustration during their visits.
Sales Practices
There are complaints about aggressive sales tactics and misleading information regarding plans and pricing, causing dissatisfaction among customers.
- SSSabin Smith5 days ago1.0Do not ever believe the sales staff here. Nothing they free, Verizon has no free services as they're a business and will get the money back on their "free" offer. If the sales staff say "free" beware, they're signing you up for some kind of add-on that will add to your monthly bill and you'll have to pay to cancel the "free" service. Getting a phone isn't just a phone and line, it's added services and fees they'll tell you are free. DO NOT BELIEVE THEM.
- GHGreg Hartvigsen5 days ago1.0Customer service at this location is the pits, no wonder Verizon is losing subscribers. I happened to review my recent bill and noticed that on two of my four lines i was being charged Denver City taxes even though I have not lived in Denver for 5 years. I changed my service address on all four lines when I moved and not sure why the change only took effect on two of the four lines. Stopped at this location last week to get the billing issue resolved and was next in line for help, I thought cool this should be quick and easy to resolve. Nope, after 40 minutes I hear three of them jacking their jaws on the opposite side of the store from where I was asked to wait and ask if one of them can help with my billing issue. The clown that I ended up talking to tried to convince me the taxes were correct and that they are based on the area code - the two lines that were being charged Denver taxes were not 720/303 area codes. Also 720/303 are not exclusive to Denver, nice try, not buying your lame excuses. Then he tried to tell me the taxes are based on where you use your phone the most. Riddle me this Batman, one of the lines is for my mother-in-law who lives in Portland and the other is rarely used in Denver. Realizing these cell phone jockeys were just blowing smoke, I walked out and called Verizon Customer Service. Magically they were able to get the issue resolved. Although I'd like to know how I go about getting a refund on the $3.36 I've been overcharged for the past 60+ months.
- MMmattcovo6 days ago5.0I went to this Verizon location to change my plan and had a great experience. Clint walked us through different options and pricing and made the process very easy. I will definitely use this location in the future.
- PPPaulNov 12, 20251.0Avoid at all costs. Nt helpful customer service or technician support, only sales according to the manager. This store is helpful if you can't watch YouTube videos and need very basic support. Verizon stores no longer help with technical support or customer service according to the in-store manager.
- RRRich RamirezOct 30, 20252.0Not very helpful for business. If you have a regular post paid account they can help you otherwise avoid this store.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Lakewood, CO?
The Verizon store in Lakewood is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones does the Verizon Lakewood store offer?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does the Verizon store in Lakewood accept mobile NFC payments?
Yes, the Verizon store accepts mobile NFC payments, as well as debit cards and checks. They do not require cash-only payments.
What types of products and services are available at the Verizon Lakewood location?
The Verizon Lakewood store offers mobile plans, wireless internet plans, voice plans, and products such as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or order online for the Verizon Lakewood store?
Yes, you can schedule an in-store appointment or place an online order through their website or the My Verizon app for a convenient shopping experience.
What shipping and pickup options does Verizon Lakewood provide for online orders?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for online orders.
What nearby restaurants can I visit before or after shopping at Verizon in Lakewood?
Nearby restaurants include Chipotle Mexican Grill, Noodles & Company, Smashburger, Alameda & Wadsworth, IHOP, Olive Garden, and Pardon My Cheesesteak, offering a variety of dining options.
Are there entertainment or shopping options close to the Verizon Lakewood store?
Yes, nearby entertainment and shopping options include GameStop for video games and arcade fun, Walmart for shopping, and Belmar Sign for arts and entertainment.
What other mobile phone and telecommunications stores are near the Verizon Lakewood location?
Close to Verizon is another Verizon location and Geek Squad, which offers mobile phone services and IT/computer repair.
Does the Verizon Lakewood store offer support in languages other than English?
Yes, the Verizon Lakewood store provides services in both English and Spanish to accommodate a diverse customer base.