Business Details
About
Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVeterinarians
Located in Highlands Ranch and serving Littleton, Centennial, Englewood, Castle Pines, Parker Castle Rock and beyond, our highly trained medical team provides professional and compassionate veterinary care day and night. We strive that every visit to our emergency and specialty medical/surgical care center is as friendly and easy for you as it should be for your beloved dog or cat (young and old). We work in tandem with your primary care veterinarian to provide a comprehensive emergency and/or specialty medical and surgical plan. We connect with you for the best interest of you and your pet.
Our hospital is accredited by the American Animal Hospital Association (AAHA).
Location
VCA Highlands Ranch Animal Specialty & Emergency Center
5640 County Line Place, Highlands Ranch, CO
80126, United States
Hours
Reviews
4.1
228 reviews
5 stars
167
4 stars
8
3 stars2
2 stars
5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness, empathy, and support during difficult times, especially when dealing with end-of-life decisions for their pets.
Communication Issues
Several reviews highlighted problems with communication, including lack of clarity about treatment options and costs, as well as rude interactions with front desk staff.
Quality of Treatment
Customers generally reported positive experiences with the medical care provided, noting thorough examinations and effective treatments that saved their pets' lives.
Administrative Challenges
Multiple reviews mentioned administrative issues, such as lost paperwork and scheduling problems, which contributed to customer frustration.
Pricing Concerns
Some customers expressed dissatisfaction with the transparency of pricing and perceived high costs for services, leading to feelings of being price-gouged.
- MCMary CernikOct 29, 20255.0The staff here was outstanding. Caring, kind and professional. They took the time to explain everything every step of the way and helped me stay calm. I will never go anywhere else for emergency vet care.
- CDChris DeyOct 20, 20251.0Disappointing lack of communication, incorrect doctor notes in between handoffs and poor/conflicting assessments of my dog’s condition. Treated rudely when issues raised at follow-up.
- HLHoang L.Oct 19, 20255.0This review has been long overdue and unfortunately it took saying goodbye to my precious baby girl Lucy on 10/8/25 to finally post it. I first met Dr. Scott Hafeman in November 2017 when Lucy first exhibited her signs of thrombocytopenia. She had 0 platelets. I thought I would have to say goodbye to her then. However, Dr. Hafeman saved her. I remember that he even went in on Thanksgiving to check on her when he didn't have to. From that point on, Lucy saw Dr. Hafeman every 6 months for her CBC recheck. Although those appointments were highly stressful due to not knowing where her platelet count stood, it was always very comforting to see Dr. Hafeman because he truly cared about my Lucy and her well being. She started declining last year when we discovered that she had a brain tumor. Dr. Hafeman has gone above and beyond by being there for us and always willing to answer questions no matter the time or day. He has not only been the best veterinarian ("yoda best vet"), but overall such a great friend throughout this entire journey. When it was time to say goodbye, Dr. Hafeman ensured that our needs were met. He provided a comforting atmosphere for the absolute worst day of my life. I cannot thank Dr. Hafeman enough. I don't know where we'd be if it weren't for him. We have been so blessed to know such an amazing person with the biggest heart. His kindness and compassion will never be forgotten. Thank you for everything Dr. Hafeman. We owe you so much.
- AAAudraSep 28, 20255.0It's an emergency vet clinic. The increased cost is to be expected. We came here one night when my dog started having severe bloody diarrhea. The vet was incredible, the staff were caring and understanding. I feel like the vet actually took the time to sit down with me and explain everything (we may have been the only ones there at the time, but still!) He explained his rationale for testing and labs, what was definitely necessary and what I had my option of choosing on. We thought there might have been a possibility of poisoning. The vet said I could call this place for something (I can't remember exactly) or he could. But if he did, it would be more expensive. I love that he gave me the option to choose to save cost. In the end my dog had hemorrhagic diarrhea from getting into a box of treats. I would 100% trained recommend this place.
- LVLauren VaughnAug 21, 20252.02 stars & I’m rating the place & experience as a whole. My kitty was diagnosed with cancer - a more in depth ultrasound was needed to see where to see if chemo was potentially an option. It ended up not being one. My kitty was acting completely normal except throwing up occasionally. The ultrasound specialist was insanely late. Meant to be there at 3:30 - he got prepped at 3:00 & I waited & watched for her to show up outside not until 5:30. His body could NOT handle that & was not what I was told. 10 days later my kitty died - I watched him deteriorate AGGRESSIVELY way way more than before that ultrasound. He was going to pass but he certainly had more than 10 days without that experience. I got my soul cat ripped away from you all. And the front desk was insanely rude to me as I asked for his medicine refills as if I was such an inconvenience to them for taking care of my cat. I promptly paid my bill in full each time right there. My family didn’t deserve this </3 the Doctor was nice but ultimately we didn’t end up working together that much & I truly will always believe that ultrasound specialists negligence took off time my kitty would’ve had otherwise. And to be clear - no risk of further decline with an ultrasound was disclosed to me at all other than the usual sedation if you want CPR , etc. very very different. My heart and soul are broken. Would only give 1 star if the doctor had not been nice.
Frequently Asked Questions About VCA Highlands Ranch Animal Specialty & Emergency Center
What types of veterinary services are offered at VCA Highlands Ranch Animal Specialty & Emergency Center?
The center offers 24-hour emergency service, critical and intensive care, dentistry, internal medicine, neurology, oncology, surgical services, and veterinary specialty services.
Where is VCA Highlands Ranch Animal Specialty & Emergency Center located?
It is located at 5640 County Line Place, Highlands Ranch, CO, 80126, US.
Is VCA Highlands Ranch Animal Specialty & Emergency Center open all day?
Yes, the center operates 24/7 every day of the week.
What payment methods are accepted at VCA Highlands Ranch Animal Specialty & Emergency Center?
They accept American Express, cash, check, Discover, MasterCard, and Visa.
Is VCA Highlands Ranch Animal Specialty & Emergency Center accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
How does VCA Highlands Ranch work with my primary care veterinarian?
They collaborate to provide a comprehensive emergency and specialty medical and surgical plan for your pet's best care.
Can you tell me about nearby veterinary services around VCA Highlands Ranch?
Nearby veterinary services include the Animal Hospital Specialty Center and Edward Eisner, DVM, Veterinary Dentist, both providing specialized pet care.
Are there any fitness or recreational facilities near VCA Highlands Ranch Animal Specialty & Emergency Center?
Yes, SwimLabs Swim School, Sculpted MD Training and Recovery gym, and My Gym Highlands Ranch gymnastics center are nearby for fitness and active recreation.
What are some nearby places for car services near VCA Highlands Ranch?
Nearby car service locations include Cobblestone Car Wash, Magic Rabbit Car Wash, Detail & Lube Co, and Pep Boys Auto Service & Tire for car wash, detailing, and automotive repairs.
Are there any performing arts or children's activity centers near VCA Highlands Ranch?
Yes, the Performing Arts Academy and Rhapsody Performing Arts Center offer performing arts, while Great Play of Highlands Ranch and My Gym Children's Fitness Center provide children's activities.