Verizon

4.4
405 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Frisco, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
842 Summit Blvd, Frisco, CO
80443, United States

Hours

Reviews

4.4
401 reviews
5 stars
332
4 stars
6
3 stars
6
2 stars
4
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some employees like Kordai, Heather, and Gabrielle received high praise for their helpfulness, while others like Jose and Nick were criticized for rudeness and poor service.

Store Management

Several reviews mention poor management and staffing issues, leading to long wait times and unaddressed customer needs.

Product Knowledge

Some employees demonstrated excellent product knowledge and problem-solving skills, while others were noted for providing incorrect information.

Store Hours

Customers expressed frustration over inconsistent store hours and closures, leading to wasted trips.

Sales Practices

There are complaints about aggressive sales tactics and upselling of unnecessary products, leading to customer dissatisfaction.
  • DQ
    denise queen
    5 days ago
    1.0
    Terrible service. She wants to overcharged for everything. I will be going to Dillon from now on. Justin is honest and super helpful.
  • MM
    Marshall McCall
    Nov 11, 2025
    5.0
    Came for a new phone, Skylar crushed it. Had me in and out in 25 minutes, did everything for me. Easy peasy.
  • CJ
    Caroline Joyce
    Nov 9, 2025
    5.0
    Our experience was fantastic tonight with Kordai. There were many people waiting and he did his best to help everyone in a timely manner and with patience
  • JQ
    Janet Q
    Nov 7, 2025
    5.0
    iPhone froze - would not reset, nothing. Took it in to this store. Two employees looked at it and figured out that something happened in the middle of a software update that caused the phone to freeze. Voila - they fixed it! In and out in less than 10 minutes - plus super customer service! Thanks, guys!
  • MH
    Maureen Hartker
    Nov 6, 2025
    5.0
    Kordai at the Verizon store @842 N. Summit Blvd. helped me so much! I was locked out of my phone in a vulnerable position. I walked into the store just 40 minutes before closing. He made sure I was connected and stayed with me 1 hour after closing time. He made sure I was connected & safe to move to my next destination. People like Kordai need to be celebrated! He works very hard, has big dreams and is going places- literally! Never give up and Thank you Kordai for helping me. Your kindness matters!

Frequently Asked Questions About Verizon

What products can I find at the Victra Verizon Authorized Retailer in Frisco?

You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.

What are the store hours for Victra in Frisco, CO?

Victra is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.