Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Colorado Springs’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
957 reviews
5 stars
864
4 stars
16
3 stars9
2 stars3
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Amanda, Andrew, and Josh.
Professionalism
Several reviews highlighted the professionalism of staff members, particularly Andrew and Jenae, who were noted for their thoroughness and patience.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences with unhelpful staff and unresolved issues.
Problem Resolution
Customers appreciated staff members who went above and beyond to resolve issues, such as Elijah and Dante, who were recognized for their exceptional service.
Store Environment
Some customers felt uncomfortable in the store due to previous negative experiences, but many found the current staff to be welcoming and accommodating.
- RCRenee ClausNov 12, 20255.0Go see Nico, he's the best! I appreciate how helpful he is. 🤗 I will recommend him to everyone, he's the best ever!!
- EHEverett HillNov 6, 20255.0We came in today and worked with Tre.He was great and very helpful. Best customer service I’ve had in a while. Definitely ask for him if you go to this store!
- TKTaylor KeyNov 4, 20255.0Jenae is the best. She is so great. She does everything to make sure that you feel welcome and taken care of and loved by the end of the process we can’t say anything but good things about her and her coworker Mo.
- AMAlex ManaryNov 4, 20251.0I would recommend doing everything over the phone or online and not going to the store. Aaron quoted me an amount for an upgrade and it was the worst process. He ended up messing up my account, removing my add-ons, My bill ended up being double what he quoted me, I tried to call customer service Verizon, who told me to go back to the store, The store manager, Kelly never gave me a call back, And two months later, I’m still dealing with this. Do not go here, If you were going to do anything with Verizon, do it online. But honestly, the price for the customer service I’d rather go to a different carrier
- AHAndrew HybargerNov 3, 20251.0Waited over two weeks for new phone. Was notified by mail carrier that it had been delivered to the store. Showed up to find out one of the employees had taken my phone out of circulation and sold it before I got there. Had to wait an additional week for the new one. No assistance in making it right from a store perspective. I was just out of luck.
Frequently Asked Questions About Verizon
What brands of smartphones can I upgrade or purchase at Verizon on Austin Bluffs Pkwy?
You can upgrade or purchase Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, LG, HTC, and Asus smartphones at this Verizon location.
What are the store hours for Verizon at 4302 Austin Bluffs Pkwy?
The Verizon store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Verizon at Austin Bluffs Pkwy offer in-store pickup for orders?
Yes, in-store pickup is available at this Verizon store.
What payment methods are accepted at this Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Can I get help with Verizon wireless plans and services at the Austin Bluffs location?
Yes, wireless sales consultants provide assistance with Verizon plans, prepaid wireless, Hum smart car services, home internet, and mobile hotspots.
Is it necessary to make an appointment before visiting this Verizon store?
No, appointments are not required to visit the store, but you can call to schedule one if preferred.
How can I contact the Verizon store on Austin Bluffs Pkwy?
You can call the store at +1 719-266-1152 or email CustomerService@cellularsales.com.
Are there any popular dining options near the Verizon store where I can eat before or after my visit?
Yes, nearby restaurants include Pho Luu (Vietnamese cuisine), Greek Grille, Ikko Sushi & Hibachi, and Subway for quick meals.
Is public transportation or any government service center close to the Verizon location?
Yes, the Driver's License Office is nearby, which can be convenient if you need to handle DMV business when visiting the area.
What other shops or services are located near the Verizon store that customers might visit?
Near Verizon, you can find beauty and spa services like Sun Spot Tanning and Spa, Supercuts, and Star Nails, as well as fitness centers such as Planet Fitness and We Rock The Spectrum.