Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Colorado Springs for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
453 reviews
5 stars
227
4 stars
63
3 stars
32
2 stars
25
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and lack of assistance.
Wait Times
Numerous reviews mentioned long wait times for service, with some customers feeling frustrated by the delays.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unhelpful or condescending.
Mixed Experiences
Customer experiences varied widely, with some praising specific employees while others expressed dissatisfaction with the overall service.
Technical Issues
Several customers reported issues with their devices and dissatisfaction with the resolution process.
- DGDanny Gredinberg3 days ago5.0Came straight here to the real corporate store after being treated poorly by cellular sales (Verizon 3rd party). Upon arrival the staff greeted me and checked me in promptly. Eugene took care of my wife and corrected everything the cellular sales 3rd party Verizon store screwed up. Eugene got my wife and I upgraded promptly,.fixed all of our billing issues and did not charge us an extortion fee that Cellular Sales was trying to tack on last minute. Thank you Corporate stores for treating your loyal customers right.!
- BBBmaximus2022Oct 29, 20251.0It took 3 hours just to change over from t mobile Then I had to pay twice just to open the account...I do give credit to the agent helping me because he was very patient and not his fault that verizon customer service is so bad...I had to wait like an hour to talk to an actual person to get my credit back since I had to pay double month bill to open my account...verizon needs to really improve access to customer service and help their employees work easier not harder..I regret my switch from t mobile
- HRHugo RicheSep 17, 20255.0Staff made sure customers were satisfied.
- MMMIZ MIZSep 1, 20251.0Please go to any Verizon but this one. You can carve you day out if you like and spend several hours waiting for help. Or you can go to a different Verizon and get in and out and on with your day. I felt sorry for the staff as they did not seem happy to be working here and were sniping at each other. I know after covid that customer service in so many places has been lacking, but this is one of the worst examples of it. Does anyone want our business anymore??
- TKTiffany KimmelAug 21, 20251.0I wish I could give this location zero stars. I went in seeking help after accidentally dropping my iPhone in the toilet, hoping to get it repaired or at least find out about options for a new phone until the iPhone 16 comes out next month. Unfortunately, my experience was incredibly disappointing, and it’s clear that the staff here need better training in customer service. As soon as the salesman learned that my phone had been in water, he started treating me condescendingly. His attitude was dismissive, and when I pointed out that he was treating me differently after hearing about the water damage, he interrupted me with a sarcastic comment: “It went in the toilet, but continue.” This kind of disrespect is unacceptable. When I tried to move the conversation forward by asking about current deals on phones, he continued to be unhelpful. I asked about the iPhone 16, hoping for some guidance, and he responded with an attitude, saying, “Well, I have 4. Which one?” without providing any information on the differences. It was clear he had no interest in helping me find a solution. This isn’t my first bad experience at this location; despite my better judgment, I returned hoping for a better outcome. Clearly, I should have listened to my instincts. If you value your time and want to be treated with respect, I recommend finding another Verizon store or carrier. This location needs a serious overhaul in customer service training.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Colorado Springs at 7252 N Academy Blvd?
The Verizon store in Colorado Springs is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What are the main products and brands available at the Verizon Colorado Springs store?
The store offers the latest 5G smartphones from brands like Apple, Samsung, Google, Motorola, Kyocera, and TCL, along with business cell phones, mobile hotspots, tablets, and laptops.
Can I order online and pick up my items in store at Verizon Colorado Springs?
Yes, you can place an order online and pick it up in store, or choose free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Colorado Springs offer appointment scheduling for in-store visits?
Yes, customers can schedule in-store appointments online to ensure personalized service and timely assistance.
What types of wireless and internet services does Verizon Colorado Springs provide?
Verizon offers mobile plans, wireless internet plans, and voice plans to meet your communication needs.
Which payment methods are accepted at Verizon Colorado Springs?
Verizon accepts payments by check, debit card, and mobile NFC payments; cash is not required.
What should I know about nearby places when visiting Verizon Colorado Springs?
Nearby places include Floyd's 99 Barbershop for grooming, Five Guys and Noodles & Company for quick meals, and Visionworks for eyewear, providing convenient options before or after your visit.
How can nearby restaurants enhance my visit to Verizon at North Academy?
You can enjoy dining at nearby spots like Five Guys for burgers, Cold Stone Creamery for desserts, and Pop’s Italian Kitchen for an Italian meal before or after your visit.
Are there nearby health and beauty services around Verizon Colorado Springs?
Yes, you can find services like PürHair Organic Care Salon, Profile By Sanford beauty salon, Orthopedic Rehabilitation Associates, and Aurora Medical Spa nearby for wellness and beauty needs.
Where is the Verizon store in Colorado Springs located and how can I contact them?
The Verizon store is located at 7252 N Academy Blvd, Suite 100, Colorado Springs, CO 80920. You can call them at +1 800-880-1077 for inquiries.