Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Castle Rock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
273 reviews
5 stars
131
4 stars
32
3 stars
18
2 stars
11
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude and unhelpful interactions.
Wait Times
Long wait times reported by multiple customers, with some waiting over an hour for assistance.
Billing Issues
Numerous complaints about billing inaccuracies and lack of transparency regarding charges.
Knowledge and Training
Staff knowledge and training appear inconsistent, leading to misinformation and unresolved issues for customers.
Store Experience
Store environment received mixed feedback; some found it pleasant while others reported poor management and service.
- RBRhegan BlaisNov 8, 20255.0Andrew was awesome! He was honest and helped me pick the best option of plan and phone for my life style. Very knowledgeable and helpful!
- KWK WOct 26, 20255.0My partner and I had an amazing experience with this Verizon store! Remy helped me get the new iPhone and Andrew helped my guy get the new Samsung! Both phones are awesome and we really appreciated the excellent customer service! Plus the store is really nice and in a really great area! Thanks so much, Remy! Arigato, Andrew!
- SCShelby “LouAnne” ChildersOct 5, 20251.0Walked in ready to spend money and I forgot my ID at home. Had my digital ID on my phone and they couldn’t take it. Definitely will be switching service providers.
- BOBen OhlinOct 2, 20255.0Fast and efficient. I got a new phone from another location but it hadn't activated properly and they were able to get me up and running in minutes
- RJRobert JohnsSep 22, 20255.0I had an exceptional experience at Verizon, on Promenade Pkwy in Castle Rock, while purchasing an iPhone 16Pro for an upcoming trip to China. I wanted to be sure my personal information was secure and separate from this new phone. Andrew Aspenson and Josiah Myers were extremely knowledgeable and helpful to insure I can make calls, and send texts globally for the next few weeks. My experience with them was truly outstanding.
Frequently Asked Questions About Verizon
What brands of smartphones are available at the Verizon store in Castle Rock?
The Verizon store in Castle Rock offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Castle Rock store hours?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What services does Verizon Castle Rock provide?
Verizon Castle Rock offers mobile plans, wireless internet plans, and voice plans.
Can I schedule an appointment or order online for in-store pickup at Verizon Castle Rock?
Yes, you can schedule an in-store appointment or place an online order for in-store pickup through their website.
What delivery and pickup options does Verizon Castle Rock offer?
They offer in-store pickup, curbside pickup, free 2-day shipping, express locker pickup, and same-day delivery in select areas.
Does Verizon Castle Rock accept debit cards and mobile NFC payments?
Yes, they accept debit cards and mobile NFC payments, and do not require cash only payment.
Where is the Verizon store located in Castle Rock?
The store is located at 6364 Promenade Pkwy, Castle Rock, CO 80108.
What are some nearby dining options customers can visit around Verizon Castle Rock?
Customers can try Berry Blendz cafe, MidiCi The Neapolitan Pizza Company, Chick-Fil-A Promenade, La Loma Castle Rock Mexican restaurant, and Del Taco fast food restaurant nearby.
What nearby stores can customers visit alongside Verizon Castle Rock for shopping?
Nearby shopping includes Sleep Number and Snooze Mattress Company for furniture, A Line Boutique, Sierra, Torrid, Maurices for clothing, and Whole Foods Market for groceries.
Are there health and wellness facilities near the Verizon Castle Rock store?
Yes, nearby health and wellness places include Perspire Sauna Studio, Club Pilates gym, Altitude EyeCare optometrist, Aurora Medical Spa, and LensCrafters eyewear store.