Verizon

3.5
352 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Castle Rock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6364 Promenade Pkwy, Castle Rock, CO
80108, United States

Hours

Reviews

3.4
273 reviews
5 stars
131
4 stars
32
3 stars
18
2 stars
11
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude and unhelpful interactions.

Wait Times

Long wait times reported by multiple customers, with some waiting over an hour for assistance.

Billing Issues

Numerous complaints about billing inaccuracies and lack of transparency regarding charges.

Knowledge and Training

Staff knowledge and training appear inconsistent, leading to misinformation and unresolved issues for customers.

Store Experience

Store environment received mixed feedback; some found it pleasant while others reported poor management and service.
  • RB
    Rhegan Blais
    Nov 8, 2025
    5.0
    Andrew was awesome! He was honest and helped me pick the best option of plan and phone for my life style. Very knowledgeable and helpful!
  • KW
    K W
    Oct 26, 2025
    5.0
    My partner and I had an amazing experience with this Verizon store! Remy helped me get the new iPhone and Andrew helped my guy get the new Samsung! Both phones are awesome and we really appreciated the excellent customer service! Plus the store is really nice and in a really great area! Thanks so much, Remy! Arigato, Andrew!
  • SC
    Shelby “LouAnne” Childers
    Oct 5, 2025
    1.0
    Walked in ready to spend money and I forgot my ID at home. Had my digital ID on my phone and they couldn’t take it. Definitely will be switching service providers.
  • BO
    Ben Ohlin
    Oct 2, 2025
    5.0
    Fast and efficient. I got a new phone from another location but it hadn't activated properly and they were able to get me up and running in minutes
  • RJ
    Robert Johns
    Sep 22, 2025
    5.0
    I had an exceptional experience at Verizon, on Promenade Pkwy in Castle Rock, while purchasing an iPhone 16Pro for an upcoming trip to China. I wanted to be sure my personal information was secure and separate from this new phone. Andrew Aspenson and Josiah Myers were extremely knowledgeable and helpful to insure I can make calls, and send texts globally for the next few weeks. My experience with them was truly outstanding.

Frequently Asked Questions About Verizon

What brands of smartphones are available at the Verizon store in Castle Rock?

The Verizon store in Castle Rock offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the Verizon Castle Rock store hours?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.