Visit our store at Yuba City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Many customers reported poor service, with long wait times and unhelpful staff being common complaints.
Staff Knowledge
Numerous reviews indicated that employees lacked the necessary knowledge to assist customers effectively.
Positive Experiences
Some customers highlighted positive interactions with specific staff members who provided excellent service.
Store Management
Several reviews criticized the management for not addressing ongoing issues and for the overall disorganization of the store.
High Wait Times
Customers frequently mentioned long wait times, often exceeding the estimated time provided by staff.
RA
R A
Dec 24, 2025
1.0
I wanted a quick gift - a $500 gift card for a present for family. It was a 20-30 minute wait, with no option to just buy a simple gift card. The associate couldn't tell me where to get one.
I went to Target and bought a $500 Apple card gift instead, in just a couple minutes. Just an insanely bad business model for a Verizon "store"
LG
Linda Ganas
Dec 20, 2025
1.0
Was not Vsry good vist there 1:30pm said we Would be helped We Sat table
For 20 min No one Helped my son And I so I eent Back up ask Again About Servince guy said I'll be right There Waited 5 min Then got told it would be 45 min They Would text or call so my son And I went Shopping in Mall they said We text you while No they did not Now The guy said I'll be with You In Min we waited another 10 min walked back Up I told guy Take me off List Am leaving Goint to Cosco now .
RE
regina eades
Nov 26, 2025
5.0
Been with Verizon for 25 plus years, Been going to this store since it opened, always been treated with respect and they have been able to fix my problem simple and complicated.
KM
Kyle McComber
Oct 7, 2025
5.0
This verizon store is hands down the best that I have ever used all the staff were super friendly and I was in and out within the hour.
CG
Carlos Guzman
Oct 3, 2025
1.0
Terrible service have 4 people helping one person long line and couldn’t even pay my phone bill due to not having change. Very unsatisfying experience and definitely going to switch carriers after done with this plan i am on.