Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Westlake Village for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
178 reviews
5 stars
72
4 stars
20
3 stars
10
2 stars
14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised helpful staff while others reported rude and unprofessional behavior.
Wait Times
Many customers experienced long wait times, often exceeding an hour, leading to frustration.
Sales Practices
Several reviews highlighted concerns about misleading sales practices and unexpected charges, leading to dissatisfaction.
Staff Knowledge
While some staff members were noted for their expertise and helpfulness, others were criticized for lack of knowledge and poor service.
Store Management
There are complaints about poor management and lack of accountability, with some customers feeling ignored or dismissed.
- JVJULIE VADENOct 29, 20255.0Amir Flowers from the Westlake Verizon store was so helpfulful and took time to explain the technical questions we had., I Ihighly recommend
- EHEmma HiltonOct 24, 20251.0Waited 1+ hour to turn in a phone
- DLDwella LLCOct 9, 20251.0I discountinued my service two months ago yet they continue to send me bills, Verizon is the worst of corporate America
- KKKariJun 21, 20251.0Really bad service. They make you wait for hours to talk to anybody. Do not buy a phone from them. The employees dismiss you They are condescending and patronizing
- AOAlan OranskyJun 2, 20251.0I went in looking for a new phone, a new watch, and a new mobile hotspot. I stood there for 20 to 30 minutes and no one even greeted or acknowledged me or said, you're next in line. I have been a Verizon customer for almost 30 years, and find myself seeking other platforms now. Even if I decided to stay with Verizon I won't be getting it from the Westlake location.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Westlake Village?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Westlake Village store hours?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and on Sundays from 10:00 AM to 5:00 PM.
Does Verizon Westlake Village offer online ordering and pickup options?
Yes, you can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an in-store appointment at Verizon Westlake Village?
Yes, you can schedule an in-store appointment via their website or mobile app for your convenience.
What payment methods does Verizon Westlake Village accept?
They accept check, debit card, and mobile NFC payments. Cash-only is not required.
Is free Wi-Fi available at the Verizon store in Westlake Village?
Yes, free Wi-Fi is available for customers in the store.
Which nearby places can I visit for food or coffee before or after shopping at Verizon?
Nearby you can visit Corner Bakery, Starbucks, Sharky's Woodfired Mexican Grill, and Yogurtland Westlake Village for dining or coffee.
What nearby services can help me with home or locksmith needs while visiting Verizon Westlake Village?
You can visit KeyMe Locksmiths for locksmith services and Urban Home or Pottery Barn for home decor shopping near Verizon.
Are there any nearby financial institutions near Verizon Westlake Village?
Yes, Premier America Credit Union, TD Ameritrade, and Charles Schwab are nearby for your banking and investment needs.
What services does the Verizon store provide for business customers?
They offer business cell phones, mobile hotspots, tablets, laptops, and mobile, voice, wireless internet, and Fios internet plans.