Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in West Covina, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
440 reviews
5 stars
371
4 stars
24
3 stars4
2 stars2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like April, John, and Matthew for their exceptional service.
Product Knowledge
Staff demonstrated strong knowledge of products and plans, helping customers find the best options for their needs.
Mixed Experiences
While many reviews highlighted positive experiences, some customers reported poor service and dissatisfaction, particularly regarding upselling and long wait times.
Store Environment
The store was often described as clean and welcoming, contributing to a positive shopping experience.
Efficiency
Several customers noted quick and efficient service, especially during phone upgrades and plan changes.
- KHkimberly hernandezOct 29, 20255.0Matthew was very helpful and quick.
- JOJazmyn OkosOct 23, 20255.0I needed help with upgrading or replacing my existing phone and was given the best deal possible for my situation. I was very pleased with the info and accommodations at this store.
- CCchristiki295Oct 9, 20253.0I think the staffer thought she was helpful by writing a TN on a post-it note, but what she actually conveyed was Verizon doesn't care, and neither did she. Big on the upsell, too. However, they have good hours and a big selection.
- CMChristina MiddletonOct 4, 20255.0Customer service was amazing and I was able to get my new iPad set up and was out in no time. Thanks again!
- FPFrancisco PicosSep 20, 20255.0A very nice young man named Matthew helped me purchase my new iPhone Pro yesterday and I was incredibly pleased with the service he provided. He was friendly, kind, and walked me through the entire process. I didn't feel pressured to make any purchase. He simply provided options and made suggestions. Respectful and seemed genuinely interested when making small talk. A great experience overall.
Frequently Asked Questions About Verizon
What wireless brands does Victra - Verizon Authorized Retailer in West Covina offer?
Victra offers Verizon Wireless along with devices and accessories from brands like Samsung, Apple, Motorola, Google, and more.
What are the store hours for Victra in West Covina?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, and on Saturdays and Sundays from 10:00 AM to 7:00 PM.
What types of products can I purchase at Victra’s Verizon Authorized Retailer?
You can buy smartphones, tablets, wearable devices, cases and protection, audio and power accessories, sim cards, laptops, home phone replacements, and mobile broadband.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup for orders placed online.
What payment options are accepted at Victra in West Covina?
Victra accepts American Express, Apple Pay, Android Pay, Samsung Pay, cash, Discover, Mastercard, and Visa.
Does Victra’s Verizon Authorized Retailer provide device protection and upgrades?
Yes, they offer new lines, device upgrades, new devices, and accessories as part of their services.
How can I contact Victra in West Covina by phone or email?
You can call them at +1 626-966-0927 or email info@victra.com for inquiries.
What are some nearby food options if I visit Victra in West Covina?
Nearby you can enjoy meals at Qdoba Mexican Eats, AhiPoki Hawaiian and sushi restaurant, WaBa Grill for Asian fusion, Carl's Jr. burger restaurant, and Menchie's Frozen Yogurt for dessert.
Are there financial or banking services near Victra in West Covina?
Yes, nearby financial services include First Citizens Bank ATM, OneWest Bank Branch, California Credit Union, and several mortgage brokers like Gateway Mortgage Group and Colonial Mortgage.
What nearby services and amenities can enhance my visit to Victra in West Covina?
You can visit health services like Orthodontics of West Covina and Dentist of West Covina, or stop by BevMo! liquor store for beverages, and The Habit Burger Grill for quick meals.