Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Vacaville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
193 reviews
5 stars
86
4 stars
31
3 stars
11
2 stars
6
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including dismissive attitudes from staff and long wait times without assistance.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unhelpful and lacking professionalism.
Store Environment
Several reviews mentioned a chaotic store environment with employees more focused on sales than customer care, leading to frustration among customers.
Appointment Issues
Customers expressed dissatisfaction with the appointment-only policy, often being turned away or told to return later despite the store being underutilized.
Mixed Experiences
There were mixed reviews regarding individual staff members, with some receiving high praise while others were described as rude or unhelpful.
- MMMarco MalocsayNov 3, 20255.0Kayla is awesome. Quick efficient service she even set up my auto pay for me.
- SWSara WatsonSep 23, 20251.0So I needed to make sure my data was all saved to the Cloud so I could delete. Because my apps were being automatically removed. The young man at the front tried to tell me they had no tech support. Then he told me one person was ahead of me and sent me to the back of the store. Three other people were then served. I sat down on a high top chair waiting and trying to look at my data storage. When I got up to stand, there was a corner of a drawer that caught my pant leg and I fell. I was on the ground until finally someone came to help. I am not sure it was even an employee. I left with zero help or concern. Verizon needs to be made aware they have created a competitive environment in their stores that revolves around their commissions for sales that is so cutthroat that employees don't care if someone falls to the ground.
- BGBrian GomezJun 24, 20255.0Super chill store. Diego and Fernando hooked it up with the wifi for me 🙏
- MLMonica LaceyJun 8, 20191.0The customer service is horrible! We waited forever for someone to wait on us. It was about 30 minutes. Employees kept walking around disappearing to the back. I will never be a Verizon customer! The only reason I came to the store is because my mother needed to come into the store to ask a question because she has an account there and has been a customer for over 20 plus years. If I could give negative stars, I would.
- MPMichael N KATHLEEN PropstJun 6, 20185.0Went in with problems with my new charger , and screen protector. Manager took very great care of my problems.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Vacaville?
The Verizon store in Vacaville is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products does Verizon Vacaville offer?
Verizon Vacaville offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment before visiting the Verizon store in Vacaville?
Yes, you can schedule an in-store appointment online or use the My Verizon app to book your visit conveniently.
What delivery and pickup options are available for online orders from Verizon Vacaville?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas when ordering online.
Does the Verizon Vacaville store accept debit cards and mobile payments?
Yes, Verizon Vacaville accepts payments by debit card, mobile NFC payments, and checks; cash-only payments are not required.
Which nearby places can I visit for dining before or after shopping at Verizon Vacaville?
Nearby dining options include Koi Express Hibachi & Sushi, Krispy Kreme for donuts and bakery items, Boudin SF for bakery and salads, Chipotle Mexican Grill for Mexican food, Buffalo Wild Wings for American cuisine, Firehouse Subs Nut Tree Plaza, and Starbucks for coffee and smoothies.
Where can I find nearby health and wellness services around Verizon Vacaville?
Close to Verizon Vacaville are The Joint Chiropractic for chiropractic and massage services, Gaia Nails - Organic Beauty for nail and skincare treatments, The Vitamin Shoppe for supplements, Angel Nail and Spa, and the European Wax Center.
Are there nearby courier and delivery services when visiting Verizon Vacaville?
Yes, the UPS Access Point location near Verizon Vacaville offers courier and shipping services for your convenience.
What internet and mobile plans does Verizon Vacaville offer?
Verizon Vacaville provides mobile plans, wireless internet plans, and voice plans to meet your communication needs.
Does Verizon Vacaville support Spanish for customer service?
Yes, Verizon Vacaville offers services in both English and Spanish to accommodate diverse customers.