Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Union City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
179 reviews
5 stars
87
4 stars
26
3 stars
13
2 stars
7
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising individual staff members while others report rudeness and unhelpfulness from employees.
Wait Times
Many customers expressed frustration over long wait times to receive assistance, often citing waits of 30 minutes to over an hour.
Staff Knowledge
While some customers found staff knowledgeable and helpful, others reported instances of staff being unable to answer questions or provide adequate assistance.
Store Management
Reviews highlight issues with store management, including perceived lack of support for staff and poor customer handling.
Overall Experience
Overall, customer experiences vary widely, with some expressing satisfaction and loyalty, while others are considering switching carriers due to negative interactions.
- MEMichelle EspinozaNov 17, 20251.0Be prepared to wait an hour to get any help . They have staff but the managers sit on their behind not helping at all while people wait to get help. They also promise a monthly price and the. Change whenever they want
- KRKaren RodriguezSep 20, 20251.0Walked in with some questions. Kennedy I believe that was her name, was extremely rude from the very beginning. Very unprofessional, I had to ask her myself if she can sell me a phone since my mine didn’t work. She rolled her eyes and helped me with a very bad attitude. I truly don’t understand why people work in customer service if they don’t know how to provide a simple hello. Very disappointing visit.
- TGTimothy GannAug 24, 20255.0Thank you Tina and Nav for the PHENOMENAL customer service!! I love my new phone!
- SBScott BogueAug 14, 20255.0I received excellent service from from a qualified customer service dude. He was understanding of my frustrations and made my new phone install worry free. He also helped me understanding my plan more completely.
- DGDarla GonzalesJul 15, 20255.0Went here to get a new account which went amazing, but then there was an issue that came from a customer who became racist towards the wonderful employees. I couldn’t mind my business and stepped in and confronted the lady. The staff did an amazing job with handling everything. The lady placed her hands on me and I def pressed charges.
Frequently Asked Questions About Verizon
What products does Verizon in Union City offer?
Verizon in Union City offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, plus business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon in Union City?
The Verizon store in Union City is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
How can customers schedule an appointment at the Verizon Union City store?
Customers can schedule an in-store appointment online through Verizon's website or using the My Verizon app.
What are the delivery and pickup options available at Verizon Union City?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Does Verizon Union City accept multiple forms of payment?
Yes, Verizon Union City accepts cash, debit cards, mobile NFC payments, and checks.
What services are available at Verizon Union City?
Services include mobile plans, wireless internet plans, and voice plans tailored to business and personal needs.
What languages are spoken at Verizon Union City?
The store offers services in English and Spanish to accommodate various customers.
Which nearby restaurants can I visit before or after shopping at Verizon Union City?
Nearby restaurants include Poki Bowl for sushi, Lulu Poke for poke and smoothies, Gerry's Union City offering Filipino and American cuisine, and Chipotle Mexican Grill for fast Mexican food.
Are there nearby services for relaxation or wellness when visiting Verizon in Union City?
Yes, Massage Envy - Union Landing is close by offering massage and skin care services, and the European Wax Center provides hair removal treatments.
What shopping options are near Verizon Union City for furniture and electronics?
Near Verizon, you can visit La-Z-Boy Furniture Galleries for furniture, Mancini's Sleepworld for mattresses and furniture, and Comcast or Xfinity for electronics and internet services.