Verizon

3.7
223 reviews
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Business Details

2687 Park Ave, Tustin, CA
92782, United States
(714) 258-8870
https://www.verizon.com/stores/details/california/tustin/tustin-legacy-320834
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About

Cell Phone StoreElectronics Store
Visit our store at Tustin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2687 Park Ave, Tustin, CA
92782, United States

Hours

Reviews

3.5
141 reviews
5 stars
75
4 stars
9
3 stars
12
2 stars
6
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some customers praised staff for being helpful and professional, while others reported rude and dismissive behavior.

Staff Knowledge

Several reviews highlighted knowledgeable staff who provided valuable assistance, but there were also complaints about inexperienced employees causing confusion.

Wait Times

Many customers experienced long wait times, leading to frustration, especially during busy periods.

Sales Practices

There are concerns about misleading sales practices, including issues with trade-in values and promises made by staff that were not honored.

Store Management

Management received both praise for resolving issues and criticism for poor handling of customer complaints.
  • HL
    H Love
    3 days ago
    5.0
    Store is clean. There’s ample parking and a restroom for customers. We received what we felt to be a great deal. I’m struggling with my change to iPhone from an Android, as my contacts, apps, text didn’t come over. Photos transferred.
  • CF
    Corinne Flaten-Firari
    3 days ago
    5.0
    Reading these other reviews I’m shocked. My husband and I had a great experience here with Aaron and the business rep(I didn’t catch his name). They went above and beyond to assist us. We were VERY impressed. Super professional and kept us well informed. We’re happy we chose this location and that we will get to come back here for repeat services. Thank you everyone who assisted us today!
  • SM
    Scott Moon
    Nov 11, 2025
    3.0
    Upon entering, I walk up and both employees didn't say anything until I said hi. Was told where I could and could not sit. Spoke to someone who could help, gave me info and after I looked online, didn't give me accurate info. I'll try another Verizon to see if they can give me proper information.
  • MR
    Munib Razzaq
    Oct 18, 2025
    1.0
    Horrible service beyond belief. Been there over 6 times in a month to resolve and still they are unable to. Find another location. Female manager sucks.
  • PN
    Pegah Noori
    Sep 19, 2025
    5.0
    Sean was incredibly helpful and patient while I was deciding which iPhone to get. He took the time to explain all the available plans in detail and made sure I understood which options made the most sense for my needs. I really appreciated his guidance throughout the process. Eric and Nancy were also very kind and helpful, making the whole experience smooth and enjoyable. Great team!
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon location in Tustin?

The Verizon store in Tustin is open Monday to Friday from 10:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 6:00 PM.

What 5G smartphones can I find at the Verizon Tustin store?

You can find the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon Tustin store.