VCA Animal Hospitals Urgent Care - Tustin

Reviews

• NV

  Nava Vali

  Oct 12, 2025
  5.0
  The team at VCA Urgent Care was amazing! Our French Bulldog had a piece of grass stuck in her eye, and with her history of corneal ulcers, we knew she needed to be seen right away. They were able to get us in immediately and were so friendly and gentle with our dog, Stormi. The facility is spotless and very well maintained. I can’t recommend this team enough, thank you so much for taking such great care of our girl! 🐾
• RD

  Richard Dong

  Sep 29, 2025
  5.0
  my boxer had a nasty ear infection they were very nice to us treated her quickly and kindly. we are very happy with their service.
• RB

  Ramon Bonilla

  Aug 26, 2025
  5.0
  I am writing to express my sincere appreciation for the exceptional service I received during my recent visit. From the initial phone inquiry, the level of care demonstrated by your entire team was truly remarkable. The check-in staff were professional, courteous, and displayed genuine empathy. The technician who attended to my pet demonstrated exceptional listening skills, taking careful note of my concerns and showing a sincere interest in understanding my pet's illness. Her attentiveness and professionalism were particularly commendable. Dr. Kayla's contribution deserves special mention. Her expertise, caring demeanor, and the provision of reasonable treatment options significantly eased a stressful situation. Her ability to manage the aggression displayed by my chihuahua was particularly impressive, highlighting her skill and experience. Her suggestions for ongoing care were insightful and clearly demonstrated a commitment to my pet's well-being. The entire experience was positive and greatly appreciated, particularly during a challenging time. I extend my gratitude to your exceptional staff and the high-quality facilities.
• DO

  Donna Okamura

  Nov 18, 2024
  5.0
  Great care and options for treatments. It is expensive but worth addressing emergencies.
• UG

  Uma Gokhale

  Nov 28, 2023
  1.0
  As a first time pet-parents this facility left us in tears. One star is one too many for this review. We brought our puppy in for a concern that we thought needed professional attention. Our normal vet was out of town, it was the day before thanksgiving, we are first time dog-parents, and it’s 100% safe to say that this corporation took advantage of our vulnerable state. Let’s start with the vet who misdiagnosed us (Dr. Ahn). Not only was there a misdiagnosis (which I understand can happen), but also an aura/attitude about his conclusion which he was unable to communicate to us professionally. "I’ve seen puppies in this situation many times, and if you don’t put him in in-patient care, which can cost around $10K, your dogs survival rate will go down to to 30%, and even less within the next 3 days." After hearing this, and given that we could not afford the inpatient care option, we asked him many times what options we had for home-care, the validity of the test he gave our pup, or other any other possible diagnosis this could have been. He was unresponsive, and unwilling to even hear us out or answer our questions. He denied every question we had, and kept saying that "he had seen it many times before" with no hesitation or remorse in his statements. He basically told us that the moment we took our pup home he would start showing symptoms and die. I don’t know who is managing this facility, but the vets need to be screened, and assessed for their soft skills, and diagnostic expertise. Especially since this is an urgent care. Not to mention that not a single piece of paperwork we came home with that day had any contact information about the vet or what numbers to call. Getting a hold of anyone at this actual facility post-visit was a joke. The representatives who answer the calls all work remotely and have no way of helping or getting you in touch with the workers at this location unless you heighten the issue. There is a way that ALL medical professionals should speak to concerned individuals who are clearly trying to process the information about their loved pup. This is not the place. It’s a scam business basically taking advantage of emotionally vulnerable dog-parents who are simply concerned about their pets health. For the sake of your pet-baby, go literally anywhere else!!

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