Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Truckee, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
295 reviews
5 stars
235
4 stars
15
3 stars3
2 stars
7
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.
Mixed Experiences
While some customers had excellent experiences, others reported long wait times and inconsistent service quality.
Billing Issues
Several reviews highlighted problems with billing transparency and misleading promotions, leading to dissatisfaction.
Store Environment
The store was described as busy and sometimes chaotic, with some customers noting understaffing during peak times.
- JFJohn FisherDec 31, 20255.0Loved the rep who helped me. Very knowledgeable and supportive and efficient. Forget his name but he was amazing.
- CWCristina WoodworthDec 9, 20255.0Today I went into Verizon in Truckee, Ca, with my phone that I smashed yesterday. Excellent experience from beginning to end. Manager Alex and co worker Joey, were warm and welcoming. Alex fixed my issue in lass than an hour. I left with a new phone and couldn't be more pleased. Alex truly went above and beyond for me. Times are hard for us all right now, and these gentlemen at Verizon ABSOLUTELY made my day! Thank you so much again! Cristina
- ESedgar sanchezDec 8, 20255.0Amazing service
- EBEmily BergeronDec 5, 20252.0Ok, mixed reviews here because I went in 2 weeks ago and had a lovey chatty gal who helped me and was great. Today however, I went in and sat down and waited 20 mins before I gave up and walked out. I was not greeted in any capacity or provided any potential timeline on when I would be helped. At least say hi, take my number and tell me when to come back...at least?
- MMMichaelNov 26, 20252.0Cup of fought water , and regathering my oxygens and calcium deposits , for better eye sight !
Frequently Asked Questions About Verizon
What kind of products does Verizon in Truckee, CA offer?
Verizon in Truckee offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, Google, and Motorola.
What services are available at the Verizon Truckee store?
Services include new lines, upgrades, new devices, accessories sales, in-store pickup, device protection, and knowledgeable support from store consultants.
What are the store hours for the Verizon Truckee location?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Does the Verizon Truckee store accept mobile payment options?
Yes, they accept payment options including Apple Pay, Android Pay, Samsung Pay, as well as credit and debit cards like Visa, MasterCard, Discover, and American Express.
Is there free Wi-Fi available at the Verizon Truckee store?
Yes, the store offers free Wi-Fi for customers shopping or using their services in-store.
Can I pick up my Verizon device in-store at the Truckee location?
Yes, in-store pickup is available for orders placed through Verizon or associated apps.
What nearby places can I visit around the Verizon Truckee store?
Nearby places include Safeway for groceries and pharmacy needs, Starbucks for coffee, and ZENSHI Handcrafted Sushi for dining options, making it convenient to combine your visit with errands or meals.
Are there any nearby hardware or sporting goods stores near Verizon in Truckee?
Yes, both Mountain Hardware and Sports and Ace Hardware are nearby, so customers can easily shop for outdoor or home improvement items before or after visiting Verizon.
How can nearby transit or travel services assist my visit to Verizon Truckee?
Nearby services like the Tesla Supercharger facilitate travel by electric vehicle, and Just Better Living Tahoe Concierge offers food delivery and travel services, enhancing your convenience when visiting or exploring the area.
How can I contact or find more information about the Verizon Truckee store online?
You can visit their website at https://victra.com/stores/ca-truckee or contact them by phone at +1 530-924-4886. They also have a presence on Facebook and Instagram under 'VictraTruckeeCA' and 'victrastore' respectively.