Verizon

4.1
351 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Tracy, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2722 Naglee Road, Tracy, CA
95304, United States

Hours

Reviews

4.1
350 reviews
5 stars
250
4 stars
14
3 stars
12
2 stars
7
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Chris, Savannah, and Jonathan for their exceptional service.

Wait Times

Several reviews highlighted long wait times and poor management of customer flow, leading to frustration among customers.

Mixed Experiences

While many customers had positive experiences, others reported rude behavior from staff and issues with transparency regarding promotions and fees.

Store Management

Feedback indicated that some customers found the store management unhelpful or rude, impacting their overall experience negatively.

Knowledge and Training

There were comments about the need for better training for some staff members, as a few customers felt that employees lacked product knowledge.
  • SB
    Sset B.
    Dec 21, 2025
    5.0
    Great customer service. Excellent offer and no pressure to decide on what is best for the customer. Kudos to Jonathan, of Verizon Tracy!!!! Merry Christmas.
  • PP
    Patricia Potts
    Dec 12, 2025
    5.0
    The employees where all very nice and welcoming
  • EE
    eaGREDDY20
    Dec 9, 2025
    5.0
    I want to take a moment to thank Chris for his invaluable service earlier today. Chris patiently walked through any questions my family and I had, was extremely helpful and went above and beyond to ensure customer satisfaction.Thank you Chris for being a stellar help!
  • CR
    Carlos Rivas
    Nov 21, 2025
    5.0
    Outstanding! Customer service and professionalism!
  • MM
    Mia May
    Nov 10, 2025
    1.0
    Worst experience came in nobody said a word I stood there for 30 mins had to ask them what the wait time or process was to be helped. the next customer came in they greeted him.. poor customer service!

Frequently Asked Questions About Verizon

What is Victra and what services does it provide?

Victra is your local Verizon Authorized Retailer in Tracy, CA, offering a range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. It provides new lines, upgrades, new devices, and accessories.

What are the store hours for Victra in Tracy, CA?

Victra in Tracy, CA is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.