Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Tracy, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
345 reviews
5 stars
246
4 stars
13
3 stars
12
2 stars
7
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff received high praise for their helpfulness, while others were criticized for rudeness and lack of knowledge.
Wait Times
Many customers reported long wait times, often exceeding expectations, leading to frustration.
Staff Knowledge
Staff knowledge varied significantly; some employees were noted for their expertise, while others were described as poorly informed.
Store Management
Negative feedback regarding store management, with reports of unprofessional behavior and lack of support for staff.
Sales Practices
Concerns about transparency in sales practices, with multiple customers feeling misled about promotions and pricing.
- CRCarlos Rivas2 days ago5.0Outstanding! Customer service and professionalism!
- MMMia MayNov 10, 20251.0Worst experience came in nobody said a word I stood there for 30 mins had to ask them what the wait time or process was to be helped. the next customer came in they greeted him.. poor customer service!
- JJJohnNov 7, 20251.0What a slow Employe’s Working here Rude customer service take me 1 hour standing no one ask me what you want
- KSKristen SargeantNov 5, 20255.0I really enjoyed my experience at this location today. The two employees Gabe and Jonathan were super helpful and knowledgeable. I would definitely return for any future needs. They were able to look at my account and save me money as well.
- VVVenkat VutukuriNov 2, 20255.0Awesome service! Kudos to Chris at the Tracy Verizon store — he helped me set up my new iPhone quickly and professionally. The entire team went above and beyond — they even visited a nearby Verizon store to bring accessories that were out of stock at their own location. Truly exceptional customer service! 👏📱
Frequently Asked Questions About Verizon
What is Victra and what services does it provide?
Victra is your local Verizon Authorized Retailer in Tracy, CA, offering a range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. It provides new lines, upgrades, new devices, and accessories.
What are the store hours for Victra in Tracy, CA?
Victra in Tracy, CA is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Which brands of products can I find at Victra?
At Victra, you can find products from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does Victra in Tracy offer in-store pickup for products?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra provide services in multiple languages?
Yes, Victra provides services in English and Spanish.
How can I contact Victra in Tracy?
You can contact Victra in Tracy by phone at +1 209-221-8936 or by email at Info@victra.com.
What are some nearby restaurants I can visit before or after shopping at Victra?
Nearby restaurants include De Afghanan (Afghan/Mediterranean), Squeeze Inn (burger), Red Brick Pizza (pizza), Chevy's Fresh Mex Restaurants (Mexican), MOD Pizza, Korean Chicken Tto Bong Ee, Red Robin Gourmet Burgers and Brews, BJ's Restaurant & Brewhouse, The Habit Burger Grill, and Dosa Biryanizz (Indian).
Are there any nearby hotels if I need accommodation near Victra?
Yes, nearby hotels include Hampton by Hilton, Hampton Inn Tracy, Fairfield Inn & Suites by Marriott Tracy, and Marriot.
What nearby stores or services can I visit in conjunction with Victra?
Nearby services include Bark Avenue Pet Grooming, Tracy Veterinary Medical Center, Naglee Dental Group, Kids Care Dental and Orthodontics, Shobhana Beauty Studio, La Jolie Nails and Spa, Great Valley Home Health, and retail stores like GoWireless Verizon Premium Retailer, AT&T Store, Sleep Number, and See's Candies Chocolate Shops.