Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Tracy, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
350 reviews
5 stars
250
4 stars
14
3 stars
12
2 stars
7
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Chris, Savannah, and Jonathan for their exceptional service.
Wait Times
Several reviews highlighted long wait times and poor management of customer flow, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, others reported rude behavior from staff and issues with transparency regarding promotions and fees.
Store Management
Feedback indicated that some customers found the store management unhelpful or rude, impacting their overall experience negatively.
Knowledge and Training
There were comments about the need for better training for some staff members, as a few customers felt that employees lacked product knowledge.
- SBSset B.Dec 21, 20255.0Great customer service. Excellent offer and no pressure to decide on what is best for the customer. Kudos to Jonathan, of Verizon Tracy!!!! Merry Christmas.
- PPPatricia PottsDec 12, 20255.0The employees where all very nice and welcoming
- EEeaGREDDY20Dec 9, 20255.0I want to take a moment to thank Chris for his invaluable service earlier today. Chris patiently walked through any questions my family and I had, was extremely helpful and went above and beyond to ensure customer satisfaction.Thank you Chris for being a stellar help!
- CRCarlos RivasNov 21, 20255.0Outstanding! Customer service and professionalism!
- MMMia MayNov 10, 20251.0Worst experience came in nobody said a word I stood there for 30 mins had to ask them what the wait time or process was to be helped. the next customer came in they greeted him.. poor customer service!
Frequently Asked Questions About Verizon
What is Victra and what services does it provide?
Victra is your local Verizon Authorized Retailer in Tracy, CA, offering a range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. It provides new lines, upgrades, new devices, and accessories.
What are the store hours for Victra in Tracy, CA?
Victra in Tracy, CA is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Which brands of products can I find at Victra?
At Victra, you can find products from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does Victra in Tracy offer in-store pickup for products?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra provide services in multiple languages?
Yes, Victra provides services in English and Spanish.
How can I contact Victra in Tracy?
You can contact Victra in Tracy by phone at +1 209-221-8936 or by email at Info@victra.com.
What are some nearby restaurants I can visit before or after shopping at Victra?
Nearby restaurants include De Afghanan (Afghan/Mediterranean), Squeeze Inn (burger), Red Brick Pizza (pizza), Chevy's Fresh Mex Restaurants (Mexican), MOD Pizza, Korean Chicken Tto Bong Ee, Red Robin Gourmet Burgers and Brews, BJ's Restaurant & Brewhouse, The Habit Burger Grill, and Dosa Biryanizz (Indian).
Are there any nearby hotels if I need accommodation near Victra?
Yes, nearby hotels include Hampton by Hilton, Hampton Inn Tracy, Fairfield Inn & Suites by Marriott Tracy, and Marriot.
What nearby stores or services can I visit in conjunction with Victra?
Nearby services include Bark Avenue Pet Grooming, Tracy Veterinary Medical Center, Naglee Dental Group, Kids Care Dental and Orthodontics, Shobhana Beauty Studio, La Jolie Nails and Spa, Great Valley Home Health, and retail stores like GoWireless Verizon Premium Retailer, AT&T Store, Sleep Number, and See's Candies Chocolate Shops.