Verizon

3.8
439 reviews
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Business Details

140 E El Camino Real, Sunnyvale, CA
94087, United States
(408) 245-7100
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Sunnyvale, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
140 E El Camino Real, Sunnyvale, CA
94087, United States

Hours

Reviews

3.8
433 reviews
5 stars
280
4 stars
24
3 stars
13
2 stars
11
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their helpfulness and professionalism, while others are criticized for being unhelpful or rude.

Efficiency

Many customers reported long wait times and slow service, indicating poor management and staffing issues.

Product Knowledge

Some staff members demonstrated excellent product knowledge and were able to assist customers effectively, while others were described as clueless.

Store Environment

The store's atmosphere is described as unwelcoming by some customers, with reports of employees being inattentive or unprofessional.

Franchise Issues

Several reviews mention that this store is a franchise, leading to confusion and frustration regarding service and support compared to corporate stores.
  • Y_
    yhungtony_ _
    Nov 12, 2025
    5.0
    Great customer service from monte and Alex very professional customer service
  • LE
    Luis Estrada
    Nov 1, 2025
    2.0
    They need to be more friendly when some one arrive and follow the time wait.not skipping people just by their look.
  • JO
    John Olin
    Oct 22, 2025
    5.0
    excellent service arman was great very smart girl super tech savvy and she got everything put together quickly. Thank you.
  • AP
    A P
    Oct 20, 2025
    1.0
    One person handling at least 10 customers. What's the point of having a store like this.
  • AA
    Alex
    Oct 19, 2025
    5.0
    I had such a positive experience today (10/19) with Verizon thanks to Alex C. From the start, Alex went above and beyond to help me with my trade-in offer. He personally called Verizon to make sure everything was processed correctly and even stayed late to ensure it was all taken care of. Throughout the process, Alex was professional, attentive, and personable. He not only handled the details thoroughly, but also made the experience pleasant with clear communication and a thoughtful approach. Thank you, Alex, for making what could have been a stressful process smooth and easy. Verizon is lucky to have someone with your level of dedication and customer focus on their team.
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Frequently Asked Questions About Verizon

What products does Victra - Verizon Authorized Retailer offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for Victra in Sunnyvale, CA?

The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.