Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Sunnyvale, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.8
441 reviews
5 stars
284
4 stars
24
3 stars
13
2 stars
11
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being unhelpful or rude.
Store Management
Several reviews highlighted poor management and long wait times, indicating a need for better staffing and organization.
Product Knowledge
Some staff members were noted for their competence and product knowledge, while others were described as clueless or unhelpful.
Franchise Issues
Many customers expressed frustration with the store being a franchise, leading to complications with Verizon's corporate support and promotions.
Overall Experience
Overall experiences varied widely, with some customers having positive interactions while others reported significant dissatisfaction.
- JDJocelyn DeylDec 17, 20255.0Very professional help, guiding thru the next generation of phones and accessories.
- HBHeather BrandyDec 15, 20251.0Go to Stevens Creek Verizon Cupertino instead. They ordered the wrong phone color, could not find my phone in the store even though app said delivered, delaying my phone order for two weeks and preventing me from purchasing elsewhere.
- SPShengyi PanDec 14, 20255.0Excellent service! I switched 4 lines from another carrier 2 during Black Friday and 2 after BF. The representative there is really nice and patient to help us get 4 free phones as described in the promotion. Really appreciate their assistance and I would highly recommend this location!
- LFLucy FangDec 13, 20255.0This the first I see Jade, she is just such a nice person , good service patient, she fix all my problems, I gave her 3 A + as well I like her very muc, I hope if I have problems next tim , I can still have her to help me’ She got really good attitude, thanks Jade!
- IMIan MunroDec 2, 20251.0I would highly recommend anybody looking for cell phone coverage in Sunnyvale go to anybody, but Verizon Verizon typically has no ability to provide data and your stuck on LTE. I have called Verizon numerous times and they stated you’re correct. This is a congested area. You basically can’t even use Apple Maps in your car because the data rate is so slow the app can’t load around El Camino and Fair Oaks
Frequently Asked Questions About Verizon
What products does Victra - Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Victra in Sunnyvale, CA?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is the Victra Verizon store located in Sunnyvale?
The store is located at 140 E El Camino Real, Sunnyvale, CA 94087, USA.
Does Victra offer in-store pickup for products?
Yes, Victra offers in-store pickup services.
What payment options are accepted at Victra Verizon store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What types of services are available at the Victra Verizon store?
The store provides new lines, upgrades, new devices, and accessories services.
Can customers recycle electronics at Victra in Sunnyvale?
Yes, Victra offers electronics recycling services.
Are there any nearby places where I can grab a meal after visiting Victra?
Yes, you can visit Teriyaki Madness for Asian fusion cuisine or ZENSHI Handcrafted Sushi for sushi and dining options nearby.
Is there a coffee shop near Victra where I can relax?
Yes, Starbucks is located nearby where you can enjoy coffee and relax before or after your visit.
What nearby fitness and wellness options are available near Victra?
24 Hour Fitness - Sunnyvale Super-Sport gym and European Wax Center for hair removal services are nearby for your fitness and wellness needs.