Verizon

4.1
220 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Studio City, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4853 Laurel Canyon Blvd, Studio City, CA
91607, United States

Hours

Reviews

4.1
219 reviews
5 stars
161
4 stars
7
3 stars
5
2 stars
7
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Andy, Eddie, and Jewel.

Efficiency

Several reviews highlighted the quick service provided by staff, with many customers noting that their issues were resolved promptly.

Mixed Experiences

While many had positive interactions, there were also reports of poor service and unprofessional behavior from some employees.

Billing Issues

Multiple customers expressed frustration over billing discrepancies and unauthorized charges, indicating a lack of transparency in transactions.

Store Environment

Some reviews mentioned the store's cleanliness and organization, while others noted issues with staffing and availability.
  • EC
    Eric Chung
    Nov 12, 2025
    5.0
    I had a pleasant experience here at this location. The customer service was excellent and the deals were just as good. They were practically giving away things. It was awesome! Brittany was extremely helpful and she understood my bottom line.
  • CT
    Coby Toland
    Nov 10, 2025
    5.0
    A few weeks ago Eduardo Torres helped me and my wife upgrade our phones and plans. The level of courtesy, dedication and efficiency he showed us put every other customer service representative I have ever encountered to shame. But not in a mean way. A raise, promotion, in-store plaque and holiday in his name would not be enough to acknowledge how fortunate Verizon is to have been gifted with Eddie's talents, but it would certainly be a good start that I encourage you to implement immediately.
  • TO
    T O
    Nov 4, 2025
    5.0
    The staff at this location were awesome. Thank you Darrel, Alex & Brittany
  • LC
    Laurie Cohn
    Nov 4, 2025
    5.0
    Manager Darryl really went above and beyond. I have a Samsung phone but also wanted an IPhone and watch for fall alert. He was so helpful, patiently explain my purchase options and helped me navigate best pricing option. Made me feel that he truly cares for his customers. I already told a friend about him and the store if she decides to get and Apple watch.
  • MH
    Martin Hardstark
    Oct 30, 2025
    5.0
    Thank you Darrell for patiently helping me understand how to manage and eliminate an unwanted app!

Frequently Asked Questions About Verizon

What products does Victra in Studio City, CA offer?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Victra at 4853 Laurel Canyon Blvd?

Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.