Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Simi Valley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
250 reviews
5 stars
191
4 stars
15
3 stars
5
2 stars
4
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Melissa, Mark, and Hunter for their exceptional service.
Staff Knowledge
Numerous reviews noted the staff's knowledge about products and services, with several customers expressing appreciation for thorough explanations and assistance.
Long Wait Times
Several customers reported long wait times in the store, indicating that service could be slow, especially when the store was busy.
Mixed Experiences
While many customers had positive experiences, some reported issues with service quality and felt misled about pricing and promotions.
Store Environment
Feedback indicated that the store environment varied, with some customers noting a lack of professionalism from certain staff members.
- DFDeb FrankNov 16, 20251.0I would give no stars if I could. This is not a Verizon corporate store. They put themselves out there as a Verizon corporate store the banner outside says Verizon when you try to call them it says Verizon, but we have a problem and now they're telling us they are not a Verizon corporate store. They are an authorized retailer. My husband had the worst service by Joey. Joey changed my husband's plan without letting him know did not explain that there was a transfer charge or an upgrade charge. The transfer was not completed. My husband was not given a receipt only until I went online. Did I see all of these charges? Try calling Erica the manager three times and has never received a callback. This is giving Verizon a really bad name horrible customer service, horrible regional manager. I have been with Verizon for 25 years and have never had a problem. Their motto is worry free this is 100% natural true. Do not go to any store make sure you were only going to a Verizon corporate store.
- CGCathy GoldbergOct 10, 20255.0Amoral was amazing.
- LGLiamsky geronimoSep 25, 20251.0The staff here is so lazy, we are trying to get our order. But they keep on telling that there is no order. We even show them the order number we even call the customer service to confirm about our order is already there. I don’t know to the staff here if they are lazy or they just don’t want to assist us. We came back twice. There are not approachable like the other branch. We will never choose your store again.
- SBShavi BAug 31, 20251.0Just a note this is not a official Verizon dealer like the one on Town Center drive in Simi. They charge activation fee here and have trouble porting numbers. Just just a middle man with long wait times and extra fees .
- JPJerame PardueAug 2, 20255.0Great help with my problems. Mark kicks ass.
Frequently Asked Questions About Verizon
What kind of products can I find at Verizon in Simi Valley?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, home internet, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What services are provided by Verizon at 2717 Tapo Canyon Rd?
The store provides services including new lines, upgrades, new devices, and accessories, with knowledgeable consultants available to assist you.
What are the operating hours of this Verizon location?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Verizon offer in-store pickup services?
Yes, Verizon offers in-store pickup for your convenience.
Which payment options are accepted at Verizon?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this Verizon location?
Yes, free Wi-Fi is available for customers inside the store.
Which nearby places can I visit for banking services around Verizon?
Nearby banking options include Bank of America, Bank of America ATM, Bank of America Financial Center, Wescom Financial, and Wescom Credit Union, convenient if you need to handle finances before or after visiting Verizon.
Are there nearby dining options near Verizon in Simi Valley?
Yes, you can visit nearby dining spots like Luna Llena restaurant for Mexican cuisine, Little Caesars Pizza for quick pizza slices, The Core smoothie juice bar, Ben & Jerry's ice cream shop, and The Ice Bar cafe.
Where can I get printing or shipping services near Verizon?
FedEx Office Print & Ship Center is located nearby, ideal for your printing, shipping, and food delivery needs to complement your visit.
What languages are supported at this Verizon store?
The store supports communication in both English and Spanish to assist a diverse customer base.