Verizon

Reviews

• VV

  Victoria

  Nov 14, 2025
  5.0
  Alberto was great!!
• SK

  Sevak Kirakosyan

  Nov 13, 2025
  1.0
  I was their customet for 11 months, starting from the end of November 2024. I paid $55 for one phone line. In August they advertised an iPhone telling the charges would be "on us". It was a lie. First the bill went up to $62. Then they raised it to $82 within two months!!! In August I paid them around $190, and they want to charge me for October, too. The connection got horrible especially starting from July. The iPhone they gave me has technical issues. I went live on the Walk of Fame and it ended abruptly twice in two different YouTube channels because of their poor connection. I also started working from Sept and the connection was miserable at my workplace. I talked to around 12 or maybe more representatives re these issues, and none of them cared. One call center employee once told me to give him extra time of a few days and promised me to call me back on Friday, and he never did! Another time I went to one of their corporate stores and communicated all my issues. An employee told me to call the phone number he gave me telling me that I would get a Wi-Fi extension that would increase the speed of my connection. When I called them, however, they refused to give me that device!! They told me they'd simply check their tower in the neighbourhood. Obviously, even THAT problem was not resolved!!! Verizon really sucks. They were also not able to process a payment of $760 online, the amount they want to charge me for the defective iPhone that should have been "on them". Two call center representatives told me that I owed them $760, and then the third one told me it was actually around $730 or something. They couldn't figure even this one out!!! Or, I start to suspect, they do it on purpose to later charge "late fees" for "unpaid services". They already attempted that with my last bill which they ALWAYS charge automatically but decided not to do so this month!! Three different representatives tried to help me pay the remainder for the faulty iPhone, sending me texts with links, emails and providing me a website link. The same stupid process with each call center representative! NONE of this worked. What a terrible digital infrastructure they have! Also, even though I was their customer for 11 months, every single change to account would wipe out all the information they had on me. All the files. They can't see all the charges and bills on their end because of the August iPhone "on us" offer and me signing up for it. Fortunately, I have everything on my Bank of America app. Or else, they now claim that I am not their customer and have never been one! And still they want to charge a "non-customer". I communicated all of these issues to them multiple times, but no one cares. Therefore, my conclusion is that this is an intentionally bad design, done so on purpose. Now I switched to Boost mobile and I'm paying only $30 instead of $82 a month! And I'm super happy with the quality of the connection. I do many things digitally at work and the difference was obvious from day one: digital clock ins, online reports, marking my students present or absent, etc. now it takes just seconds instead of long and torturing minutes I had to wait while the apps and websites would just simply load. They told me they would attempt to charge the remainder of the price of the iPhone by November 10, 2025. But now they say it will happen in December. And they themselves have a limit of 2 months during which the payment should be done. They seem to prolong it on purpose or because of failing systems.
• FF

  Fariba

  Nov 8, 2025
  3.0
  What I experienced today at your Verizon store was extremely disappointing and unprofessional. I came in to return my old phone after upgrading to the iPhone 17, and instead of receiving basic customer service, I was pressured to upgrade two other lines that I clearly stated I did not want to upgrade. The representative implied that if I “helped him,” then he would help me. He refused to genuinely assist me with a simple question about a phone setting, and instead told me to just “look it up in Settings,” without even making eye contact or taking a moment to show me where to find it. There were no other customers waiting, so there was no excuse for the lack of support. I left feeling dismissed, pressured, and disrespected. Basic customer assistance should not be withheld unless a customer makes a purchase. A loyal customer should never feel like they must “earn” help. The fact that he then asked me to “remember him” for my next phone exchange was inappropriate and tone-deaf, given how he treated me. This experience was the complete opposite of the excellent service I received earlier in the week, and it left a very negative impression. This is not the level of professionalism or customer care I expect from Verizon.
• RJ

  Reggie Johnson

  Oct 10, 2025
  1.0
  Terrible experience ! As a business owner with over 9 lines I was told to take my business elsewhere For asking for billing clarity
• DE

  Daniel Emein

  Oct 10, 2025
  1.0
  This place is a joke. My mom went in just to transfer her data, and the idiot working there completely wiped her old phone clean — every photo, contact, and message — gone forever. No apology, no explanation, just pure negligence. And to make it worse, they don’t even have a phone number to call the store or anyone who knows how to take accountability. Avoid this Verizon like the plague — they have zero competence and zero responsibility.

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