Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral Services
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA PetCare West Veterinary Hospital
1370 Fulton Road, Santa Rosa, CA
95401, United States
Hours
Reviews
4.3
229 reviews
5 stars
161
4 stars
27
3 stars
10
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Many customers praised the staff for being knowledgeable, caring, and professional, providing excellent care for their pets.
Communication Issues
Several reviews highlighted problems with communication, particularly with front desk staff being rude or unhelpful, leading to frustration among pet owners.
Pricing Concerns
Customers expressed concerns about high prices and unexpected charges, with some feeling they were overcharged for services.
Appointment Availability
Many customers reported difficulty in getting timely appointments, with some stating they had to wait weeks for urgent care.
Compassionate Care
Numerous reviews emphasized the compassionate treatment of pets and their owners, especially during difficult situations.
- JMJohanna Matli2 days ago1.0Took my cat here for her yearly check up. She contacted a virus from the room and literally died three days later from a virus cought from that office. It cost my 5k and I lost my beloved kitty. Tried to get ahold of anyone from that office, only got one reply and never heard from them again. Do not take your animals here. They don't sanitize the rooms, it was contacted from another cat. She was a indoor cat with no contact with any other animals. that's how the cought the virus.
- MCMaria Cincotta5 days ago5.0Great staff and Vets. Very caring people.
- SSSomiOct 23, 20255.0My cat is well taken care of here, always in good hands with friendly staff and vets (+ assistants) who are informative and knowledgeable. The environment is clean, something I appreciate because my cat normally gets stressed out when he can smell other cats. But he’s never stressed in the lobby nor the rooms. The pricing is accurate for a pet clinic. I’ll ask ahead of time and they provide very reasonable breakdowns of what I’m paying for that day. They even take into consideration what I feel I can’t afford. All in all, for someone as anxious and picky as I am, I feel very relieved and confident at the work done at this clinic!
- CTCarla TerreAug 23, 20252.0We have moved on to another vet because we had a hunch we were being overcharged and unnecessary procedures were being recommended. Our conclusion from our new vet experience is that we were right. Hopefully locally owned vets continue to be an option and they don’t all get bought out by VCA.
- JSJanie SeeleyMay 30, 20251.0I brought my dog Pliny for a checkup and update in vaccines, the vet told me that one of the vet techs accidentally gave my dog TWO doses of canine influenza vaccine instead of one. He was already getting 4 other vaccines at this time. I was told there was no serious issue, only because he is a larger dog. He will have more nausea and feel more unwell from the extra vaccine as well as had to be pricked twice. There was no offer to discount my visit or anything to make it right on their end. I’m frustrated that I paid more for a high end vet and got extremely unprofessional results. What if it had been a medication that could have hurt him? I have concerns about an employee being careless and not even double checking the medicine they are giving my animal. I would think that is something you would double, triple check. Very frustrated that there was no compensation for this either.
Frequently Asked Questions About VCA PetCare West Veterinary Hospital
What are the operating hours of VCA PetCare West Veterinary Hospital?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 6:00 PM. It is closed on Sundays.
What types of animals does VCA PetCare West Veterinary Hospital treat?
They provide care for cats and dogs.
What veterinary services does VCA PetCare West offer?
Services include advanced care, allergy and itchy skin care, dentistry, diabetes care, diagnostics, diet and nutrition, digital radiology, disease treatment, general care, in-house lab and pharmacy, medications/prescriptions, microchipping, parasite control, pet counseling, wellness exams, physical examinations, preventive care, spay and neuter, vaccinations, and weight loss programs among others.
Where is VCA PetCare West Veterinary Hospital located?
It is located at 1370 Fulton Road, Santa Rosa, CA 95401, USA.
Is there a special offer for new patients at VCA PetCare West?
Yes, new patients can avail a free first exam coupon by visiting their website.
What payment methods are accepted at VCA PetCare West?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact VCA PetCare West Veterinary Hospital?
You can call them at +1 707-579-5900 or their main phone at +1 707-596-7485.
Are there any other veterinary hospitals near VCA PetCare West?
Yes, the Pet Care Veterinary Hospital is nearby if you need additional or alternative veterinary services.
What food options are available near VCA PetCare West?
Nearby options include Burger King, McDonald's, Little Caesars Pizza, International House of Pancakes, Amy's Place, Tan's Donut, Adobo Taqueria, and NASCAR Refuel Tenders & Burgers for a variety of dining choices.
Are there convenient amenities near VCA PetCare West for customers?
Yes, there are gas stations like ARCO, BP, ampm, and Rotten Robbie; banks such as WestAmerica Bank and US Bank; and convenience stores and cafes nearby to assist customers before or after their visit.