Verizon

Reviews

• TS

  THÉO SWERISSEN

  Nov 16, 2025
  1.0
  Worst service ever, shady business practices. This business store will have an official letter issued to the Santa Monica City attorney for review. More to follow.
• AB

  Austin Baltes

  Nov 2, 2025
  5.0
  Pretty solid experience. I ordered a new phone here but had to update my order via phone service. When I came for trade in, it didn’t show up in their system. Turns out updating the order was actually a new order. The person helping me talked to a manager and quickly came back with a fix, and had me out of there in 5 minutes. Pleasantly surprising to have someone actually try to fix the problem (rather than getting blamed for the issue and being told to figure it out yourself). How refreshing to get great service! A+
• ZM

  Ze May

  Oct 19, 2025
  1.0
  Guy named Mark, really bad customer representative I had new business line couple days ago and try to remove the line/sim from one device to another... This guy mark said my business account is blocked And there is nothing he can do... No explanations. Didn't said much Just nothing he can do As a representative he should explain verizon do not allow to remove Sim cards on business accounts through the store - IT MUST BE OVER THE PHONE very simple
• ES

  Emily Spitz

  Sep 25, 2025
  1.0
  Be very careful going here. I went in to upgrade my phone, was very explicit I wanted nothing about my plan changed, and they secretly added a new phone line to my family plan without my knowledge or consent. They also added a “perk” I didn’t want, which I’ll now have to remember to discontinue before I get charged. Thankfully I noticed they did this via the app the day after I was in store. I had to spend hours with support sorting it out and then getting my bill adjusted back to normal due to the extra line they added without my knowledge. This was an extremely dishonest business practice. At no point was I shown a summary of changes or receipt. I won’t ever go to a store in person again, and frankly, the whole experience has really turned me off of Verizon as a company.
• JN

  John Nyboer

  Sep 21, 2025
  1.0
  This is more an indictment against VZ in general rather than this store. Here's the story: We (family account) get one new phone. During the course of this, the store representative offers us upgraded service that requires a new, updated internet gateway box. We come home with the "new" gateway. It looks exactly the same as what we have but i plug it in. It doesn't work. I call customer support, they can't get it to work. I go to the store and they gave us the wrong box. They send me home with a new box. I'm told it's plug and play. I get home and try to activate it. It turns on but no internet. Customer service, after a long struggle, gets it working. 2 hours spent on this. Today, my wife returns the old internet gateway device in the box of new internet gateway. This results in our home internet being disconnected. I go to the store - they didn't look inside the box (or at our account info) and just scanned the box which disconnected it. At this point I'm angry. THEY SAY THEY CAN'T TURN IT BACK ON! What the hell kind of system is this? The device has a dedicated identification code and can't be turned back on??? They send me home with the old box and offer no other help. Fortunately the old box still work which is how I'm writing this. VZ you need to reconnect with real people in your customer service chain. There's no excuse for this. I've spent at least 3 hours on this now for no reason aside from a combination of employee mistakes (understandable) and your impenetrable systems (unforgiveable). Update: Note that the response to this asks me to fill out a form. Please. What actually happened is that I spent 8 hours texting with support (not exaggerating) to resolve something that should have been handled by customer service reps.

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