Verizon

Reviews

• JW

  Jeffrey Wiederkehr

  Dec 22, 2025
  1.0
  ⭐☆☆☆☆ — Extremely Poor Experience and Unacceptable Customer Service I had one of the most frustrating experiences I’ve ever had with a Verizon store, and I feel obligated to warn others. Due to a bug in Verizon’s payment system, my account—which had credits on it—was mistakenly flagged, and all four lines on my account were shut off without any notice. This wasn’t due to nonpayment or anything I did wrong; it was an internal system error. Losing service unexpectedly across four lines is a serious issue, especially when you rely on your phone for daily life. When I went into the store for help, the representative who assisted me, Ian, was incredibly dismissive. Rather than actively helping resolve the issue, he simply put his phone on hold with customer support and handed it to me, then proceeded to help other customers. I essentially became my own Verizon employee while standing in the store. After four hours on hold with Verizon customer service and two additional hours in the store, the issue still wasn’t fully resolved. Customer support was able to restore some lines, but one line could not be reactivated, and I was told I would have to wait 24–48 hours to regain service—with no guarantee or clear explanation as to why. To make matters worse, despite the time lost, the complete service disruption, and the fact that this was Verizon’s mistake, Ian flatly and emphatically refused to offer any credit or compensation for the inconvenience. Six hours of my time, multiple lines shut off, and ongoing loss of service apparently warranted nothing. This experience showed a complete lack of accountability, empathy, and customer care. Mistakes happen, but how a company and its representatives respond to them matters—and in this case, Verizon failed across the board. I would strongly caution anyone considering visiting this store or expecting meaningful in-store support.
• LS

  Lo S.

  Dec 12, 2025
  5.0
  I am here to give a shout out to Mark, the store manager. I spent hours with Apple and Verizon people pointing fingers and scratching their heads trying to fix a simple issue. At the end of my rope, I walked into the store asking for help. Mark listened to me with empathy and proceeded to address the issue with grace and ease, humor and professionalism. Turned my entire day around. Sometimes it just takes a human like him to get the job done. Do yourself a favor, save yourself time and aggravation, and let these folks help in person. Worth the trip.
• SX

  Shu X

  Dec 12, 2025
  1.0
  This store will SCAM you into offers that's completely false information until you find out through the bill. BE AWARE and don't trust any offers from the store representative. Recently, I went to the store to drop off my trade-in device. The rep told me I could keep my trade-in device because of a Thanksgiving promotion they are doing and my bills would NOT change if I go with the promotion. It sounds too good to be true and I confirm with rep multiple times and she assured me. A few days later, I found out they changed my plan to a more expensive one and add on multiple paying services into the plan. And I also end up paying for my upgraded device and additional new line.
• JJ

  Jane JBusby

  Dec 10, 2025
  5.0
  ALEX is the best! He is knowledgeable and super clear about his work. Today I walked in and we spoke about what I needed for my family phone plan and what my concerns were … just 30mins, all 4 lines of my family were successfully transferred to Verizon with a great offer they had promised. Wonderful service from intelligent people, that’s all we need! Thank you so much!!!
• CC

  Chip

  Nov 24, 2025
  5.0
  Ross and Alex are the greatest customers service I’ve experience in a very long time 10/10

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