Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Santa Cruz, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
315 reviews
5 stars
226
4 stars
16
3 stars
12
2 stars
9
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Jorge, Alex, and Laila.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their ability to handle complex situations and provide clear explanations.
Long Wait Times
Customers frequently mentioned long wait times, particularly during busy periods, which led to frustration despite the quality of service once attended to.
Mixed Experiences
While many customers had positive experiences, some reported issues with misleading information regarding costs and upselling tactics.
Store Environment
The store atmosphere was generally described as welcoming and relaxed, contributing to a positive customer experience.
- TCtony cockrellOct 23, 20255.0Alex is very personable and not pushy.
- AZAmeyalli Juarez ZendejasOct 21, 20255.0The Verizon team in Santa Cruz are amazing, Jon answered all of our questions throughout the process of upgrading devices. In the past Laila and Jorge were very helpful with other devices we have gotten! Thank you 🙏
- JOJose OrozcoOct 13, 20255.0I had my phone go missing, getting a replacement set up and working was all thanks to Laila and Jorge! Good service given the technical difficulties that appeared. 👍
- JGJose GarciaOct 12, 20255.0When I was Upgrading my phone, Alex, Jorge and Vitra were very professional and helpful. Excellent job guys! Thank you
- SMSilvie MarsettiSep 22, 20255.0Alex was super sweet! Very nice service and gave us a clear idea of costs and where we can go to fix our issues. Verar (unsure of the spelling), the manager, was very helpful as well.
Frequently Asked Questions About Verizon
What types of wireless devices does Victra offer at the Santa Cruz location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more at the Santa Cruz location.
What are the operating hours for Victra in Santa Cruz?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can customers pick up online orders in-store at this Victra location?
Yes, the Santa Cruz Victra location offers in-store pickup for online orders.
What payment methods are accepted at Victra in Santa Cruz?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra in Santa Cruz offer device protection and accessories?
Yes, they provide a variety of accessories including cases, power accessories, and device protection products.
What brands are available at the Victra Santa Cruz store?
Brands offered include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and others.
Which nearby medical facility can customers visit if they need healthcare while at Victra?
Customers can visit Kaiser Permanente Santa Cruz Medical Offices, a nearby medical center just a short distance from Victra.
Are there dining options near Victra where customers can eat before or after shopping?
Yes, nearby options include SURF CITY KITCHEN and Roxa Hammock Cafe, both providing convenient dining choices close to Victra.
What local shops near Victra might customers visit for gifts or flowers?
Customers can explore Botanic and Luxe, Annieglass Retail Stores, IT'SUGAR, and The Homeless Garden Project Store, all offering gifts and flowers near Victra.
How can Victra's location near O'Neill Surf Shop benefit customers visiting Santa Cruz?
Customers interested in surfing can combine a visit to Victra with shopping at the nearby O'Neill Surf Shop for sporting goods and clothing.