Verizon

Reviews

• ST

  Sally Tedesco

  Dec 26, 2025
  3.0
  I wasn't happy with the promotional deal I got on an expensive phone and I had to pay 250 in sales tax, ext.
• MM

  Mark Mithers

  Dec 11, 2025
  5.0
  Very professional service.
• SH

  Sabrina Hernandez

  Dec 6, 2025
  1.0
  Whatever you do, do not, and I say this with my whole chest, DO NOT go to this Victra or any Victra location whatsoever. I came in last week with my husband wanting to trade in my iPhone 14 Pro Max. We explained to the staff, Danielle particularly, and all had the understanding that my iPhone 14 was not paid off and needed to be paid off first before trading in for an upgrade. My husband and I were willing to pay the phone off right then and there. While we tried that, the staff had claimed that there was technical difficulties, and the system would not complete the transaction so what we agreed to do was order the phone and pay my old phone off upon delivery the next week. First of all, Danielle had told us that the new Phone would not be in until Friday, December 5, but that we would be getting a phone call as soon as it came in. That was fine with us. Friday comes around and I look at the tracking number and it says that the phone had been delivered two days prior, but no one at the store bothered to call us. I called customer service on Friday morning to verify that the phone had been delivered and while the store was apparently unable to answer the phone, Victra’s customer service had assured me that they would leave them a message and make sure that they would call me back as soon as possible. Half the day goes by before I just decided to head into the store because I still hadn’t gotten a call back. At this point, I am at the store at about 1:15 PM trying to trade this phone in, and while I did receive the new phone, another employee (not Danielle) was ringing me up. Danielle had told us the week prior that we would pay $178, and now fast forward to the week after and I ended up paying almost $250 for what I was told included the payoff from the old iPhone 14 that I had. I even verbally confirmed with the employee while she was ringing me up. Not only did she lie to me and tell me that this was true, she told me I could return my old phone there with them. I come back a few hours later trying to return my old phone so I can get it off my hands and she tells me that she can’t actually take the phone and then I’d have to take it to a corporate store. Annoyed, yes, because this is not the first time working with Danielle and Victra themselves has given me the literal runaround; however, I left and still went over to my local corporate store. I get to the corporate store and they tell me that not only did the Victra store mislead me by assuring me the old phone had been paid off, but that they actually charged me for an activation service that should’ve never been charged since I have a business account. We lost nearly $200 for no good reason because these employees are not properly trained and or do not care, which you can tell the minute you walk in. It’s really frustrating that you go into an authorized retailer store, who you as a customer trust is a reputable place of business representing the entire Verizon brand, only to find out that these people don’t actually care to be honest, decent human beings. It’s obvious from the get-go: the minute you walk into this store, you’re lucky if any of the employees even look your way. The total lack of friendliness, customer service, and now adding honesty and human decency to the list is appalling.
• IT

  Ivan Tellez

  Nov 20, 2025
  5.0
  My experience was great getting my new phone very helpful and patient was willing to answer all my questions felt well taken care of.
• MM

  Melissa Miller

  Sep 26, 2025
  1.0
  I had a very disappointing experience with this third-party Verizon vendor. When I went in, they did not set up my Verizon account properly, which created a lot of problems later on. On top of that, they failed to return my phone after the transaction and I was left without a clear explanation of what happened to it. To make matters worse, my Verizon bill ended up being overcharged because of mistakes made during the setup process. I expected professionalism and transparency, but instead I’ve had to spend extra time and effort trying to resolve issues that should never have happened in the first place. If you are considering using this store, I strongly recommend double-checking everything they do and keeping thorough documentation. The Verizon assosiate that helped me was Angel. I would not work with him. Unfortunately, based on my experience, I cannot recommend this location.

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