Verizon

3.7
322 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the El Camino location at 2725 El Camino Real. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!

Location

Verizon
2725 El Camino Real, Santa Clara, CA
95051, United States

Hours

Reviews

3.7
322 reviews
5 stars
168
4 stars
49
3 stars
25
2 stars
15
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for rudeness and unprofessional behavior.

Staff Knowledge

Several reviews highlighted knowledgeable staff who provided excellent assistance, but there were also complaints about staff lacking product knowledge and failing to address customer needs.

Store Experience

Customers reported both positive and negative experiences regarding wait times and store organization, with some praising quick service while others noted long waits and poor management.

Corporate Issues

Many reviews expressed frustration with Verizon's corporate policies and customer service, indicating that issues often stem from the company's broader practices rather than individual store performance.
  • NA
    Noor Ahmed
    6 days ago
    5.0
    Joshua has been an amazing support and provided us with the most helpful and amazing customer service within version ever. Would definitely recommend him service to all friends and family, definitely an amazing 10-Star service ⭐️
  • TK
    Tina Kuruvilla
    Dec 26, 2025
    5.0
    Went to Verizon to get new Xmas presents and Josh was phenomenal to work with. Made sure we had the most up to date packages, assessed our travel plans and also went through pros and cons of getting my dad an upgrade. Walked out with 3 phones when I really went for 1! I’m not a fan of phone upgrading, so this made the experience that much better! Thanks Josh!
  • WK
    Wahid Kazem
    Dec 25, 2025
    5.0
    The new staff at this location is PHENOMENAL! Shout out to Ivan. Super nice and helpful. Told me about a special offer that was on my account, communicated with me over a few days to answer questions. Finally, I went in to upgrade to new iPhone 17s and it was exactly as he had said. No hassle, no changes, no hidden charges. The entire team at this store is now Cellular Sales staff. Most are long-time pros that know the Verizon products, plans, and promotions.
  • AT
    April T
    Dec 20, 2025
    5.0
    Jeff was amazing at helping my partner and I add a work phone and iPad. Didn’t have to make an appointment and they had all the inventory we needed. He explained the benefits and changes on my bill and set us up smoothly. Will always go back to this location for any needs with my phone
  • TC
    Tony Castro
    Dec 20, 2025
    5.0
    I highly recommend Josh for his outstanding performance as a small business salesman at Verizon. He was exceptionally easy to communicate with demonstrating deep product knowledge that made the entire process seamless. Josh went above and beyond to ensure I received the best deal possible ultimately saving me approximately $90 per month on my phone contract. His commitment to customer satisfaction is truly valuable. Tony C Santa Clara ca