Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Santa Clara for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
283 reviews
5 stars
129
4 stars
49
3 stars
25
2 stars
15
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual staff members for their helpfulness, while others report rude and unprofessional behavior from employees.
Staff Attitude
Several reviews highlight a lack of professionalism and poor attitudes among staff, leading to negative customer experiences.
Service Efficiency
Customers frequently mention long wait times and slow service, with some expressing frustration over the time taken to resolve issues.
Appointment Issues
Many customers report problems with the appointment system, including cancellations and being turned away despite having appointments.
Product Knowledge
There are complaints about staff lacking knowledge regarding products and services, leading to misinformation and unresolved issues.
- MWmitchell washingtonNov 13, 20251.0This store sold me a phone with a homophobic slur as my default password. Verizon will not help me
- CTchris thachOct 26, 20251.0unprofessional demeanor and bad attitude staff.
- KTKaustubh ThakareOct 17, 20255.0Absolutely best Verizon store! JOSEPH is the BEST help out there!!
- FKFaiz KSep 26, 20255.0Nice work PJ helping me out. Thank you
- SVsavannah vargasJul 22, 20255.0Absolutely the best experience I’ve ever had at a phone service store. From the moment we walked in, we were greeted—which, let’s be honest, isn’t something you see often anymore. We were helped quickly by TJ, who went above and beyond to make sure everything was right. He took the time to walk me through the best phone and plan options based on what I needed, and he made the whole process smooth from start to finish. After I left the store feeling confident and satisfied, he called to let me know about an additional promotion that would lower my bill even more. Who doesn’t love that kind of follow-up? He never asked for a review, but the service was too good not to share. Thanks again, TJ!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Santa Clara?
The Verizon store in Santa Clara is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What products does the Verizon store in Santa Clara offer?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services are available at the Verizon store in Santa Clara?
Services include mobile plans, wireless internet plans, voice plans, online ordering with in-store pickup, free two-day shipping, express lockers, and same-day delivery where available.
How can I schedule an appointment at the Verizon store in Santa Clara?
You can schedule an in-store appointment online via their website or use the My Verizon app to book your visit conveniently.
Does Verizon Santa Clara accept multiple payment methods?
Yes, the store accepts paychecks, debit cards, mobile NFC payments, and does not require cash only.
Are used devices available at the Verizon store in Santa Clara?
Yes, the store sells used goods alongside new products.
What nearby dining options are available close to the Verizon store in Santa Clara?
Nearby dining options include Mangoes Indian Cuisine, Juicy Burger, Sizzling Pot House (Chinese/Asian), Hana Sushi, Pizza Hut, and B N Chicken for Korean barbecue and fast food.
What entertainment venues are near the Verizon store in Santa Clara?
Nearby entertainment includes The Magpie and Tiger (karaoke, bar, and restaurant) and Arirang Music Studio for karaoke and arts entertainment.
Are there any personal care or beauty services near Verizon Santa Clara?
Yes, nearby you can find beauty and nail salons such as Color Me Nail and Q T Nails offering services including hair removal and waxing.
What options do customers have for receiving their orders from Verizon Santa Clara?
Customers can opt for in-store pickup, free two-day shipping, express lockers, or same-day delivery in select areas for their Verizon orders.