Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Santa Ana, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
303 reviews
5 stars
214
4 stars
21
3 stars
12
2 stars
7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Ashley, Oscar, and Fernando.
Store Cleanliness
Several reviews highlighted issues with the store's cleanliness, describing it as filthy and dusty.
Professionalism
There were mixed reviews regarding professionalism, with some customers reporting unprofessional behavior from staff, while others praised the helpfulness and knowledge of certain employees.
Service Efficiency
Customers appreciated the quick and efficient service provided by some staff members, allowing for smooth transactions and problem resolutions.
Negative Experiences
A number of reviews expressed dissatisfaction with the service, citing long wait times, unhelpful staff, and issues with returns and billing.
- JTJuleidy Tapia2 days ago5.0Great service with Mark today! Really patient and helpful with keeeping costs low. Offered the best bundles. Had a great experience!
- PBPeter Britton5 days ago5.0Excellent service. Very knowledgeable about Verizon products and services. Spent over 2 hours helping us learn about the new phone..
- SHStephanie Hernandez6 days ago5.0Ashley at the Verizon Victra on McFadden was cheerful and patient helping us reset our internet and register for perks. This store consistently has great customer service!
- ABAlivia BurkeNov 9, 20255.0Thank you Ashley! She made my first time transfer a good experience offering me the best. She was very helpful and friendly making me feel comfortable.
- CCCHUY CHEVYOct 25, 20255.0Overall good experience service was excellent Ashely was very attentive to what she was doing
Frequently Asked Questions About Verizon
What types of wireless devices can I find at Victra in Santa Ana?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at the Verizon Authorized Retailer in Santa Ana?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Casemate, Otterbox, and Tech21.
What are the store hours for Victra at 3770 W Mcfadden Ave, Santa Ana?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup as a pickup and delivery service option.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle old electronics at the Victra store?
Yes, Victra has electronics recycling services available.
Does Victra store at Santa Ana offer services in languages other than English?
Yes, services are available in both English and Spanish.
What are some nearby places I can visit before or after shopping at Victra in Santa Ana?
Nearby places include Baskin-Robbins for ice cream, Dragon Bowl for Chinese cuisine, and Starbucks for coffee.
Are there any convenient banking options near the Victra store for customers?
Yes, Wells Fargo bank and Wells Fargo Advisors are located nearby for your banking needs.
Where can I find other mobile phone stores near the Victra Verizon Authorized Retailer in Santa Ana?
There are several nearby Verizon stores and mobile phone retailers around the location you can visit for additional options.