Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in San Ramon, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
284 reviews
5 stars
229
4 stars
13
3 stars3
2 stars3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient during their visits.
Sales Practices
Several reviews highlighted concerns about misleading promotions and aggressive sales tactics, leading to dissatisfaction.
Store Experience
While some customers had positive experiences, others reported issues with long wait times and poor follow-up on orders.
Authorized Retailer Issues
Customers noted that this location is an authorized retailer, which led to confusion and dissatisfaction compared to corporate stores.
- JNJaskaran NagraJan 6, 20261.0Amazing service! The Verizon agent(fayaz or Francis) who helped me transfer my number from T-Mobile was incredibly patient and kind. I didn’t have my account number or transfer PIN, and my son (the account owner) was out of town. After multiple trips to T-Mobile with no help, he personally called and handled everything for me. Thanks to his dedication, my line was successfully transferred. It’s because of agents like him that Verizon earns trust. Truly appreciate it!
- AAArash AkbariDec 4, 20255.0Came in for an upgrade to the new iPhone 17 pro after getting a run around from the corporate store in Dublin with an online order I placed. I didn’t have a phone for 3 days because inventory was hard to find. Francis helped me cancel the online order he reviewed my account and let me know I was paying extra for Verizon cloud he helped me remove it and hooked me up with an iPad as well. Really appreciate the staff here they are all very knowledgeable and really kind this is my go to spot now all of them extended help to assist me during my visit! Thank you guys
- BIBashir IbrahimyDec 4, 20251.0Sales guys laying about discount and they are very disrespectful
- LCLois ChangNov 26, 20251.0Do not go to an authorized Verizon retail store! Instead go to a Verizon corporate company. I had placed an ordered for my new phone for pick up at this location. When I arrived the employee claimed they were having system issues so they could not upgrade my phone although she had the actual phone with her. When I called the actual Verizon line the representative told me what happened was probably the San Ramon employee made an error and advised that I should not go to an authorized retail store since they just want customers to buy phones directly with them. The employee did not even give me alternative resolutions and was not helpful at all. Long story short I advise you if you are going to upgrade your phone and order online do not go through this San Ramon location.
- JJJeffNov 20, 20252.0I had to go here three times. First time to upgrade my phone and told me I would receive a promotion and get a $500 credit to use on a new watch or iPad. He did not mention ANYTHING about needing to keep a number active for 36 months with a monthly fee. Then the order just sat there for two months. Went back in the second time and they had to reorder both the phone and watch. Third time to pick them both up, the watch was the 46mm not the 42mm I had tried to order the first time. He said take it home and see if my wife would be ok with this. When I came back a fourth time to swap and get the 42mm, he charged me the $27 visit fee. And now I’m still stuck with a false promotion and will have to go return the watch and tell them to return my acct back to the original plan. The employees aren’t rude but they are clearly not telling the whole story aka giving false information.
Frequently Asked Questions About Verizon
What products and services does Verizon in San Ramon offer?
Verizon in San Ramon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon in San Ramon?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Verizon San Ramon offer in-store pickup?
Yes, Verizon San Ramon offers in-store pickup services for customers.
Which payment methods are accepted at Verizon San Ramon?
Verizon San Ramon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the store support multiple languages?
Yes, Verizon San Ramon provides services in both English and Spanish.
Is recycling electronic devices available at Verizon San Ramon?
Yes, Verizon San Ramon offers electronics recycling services.
Can customers connect to Wi-Fi at Verizon San Ramon?
Yes, free Wi-Fi is available for customers at the store.
What nearby dining options are available around Verizon San Ramon?
Near Verizon San Ramon, customers can enjoy dining at places like Chada Thai, Patra Indian Grill, The Gurkha Kitchen, Pho Viet, Senro Sushi, Wingstop, and EggHead Cafe, offering a variety of cuisines including Thai, Indian, Nepalese, Vietnamese, Japanese, and American classics.
Are there any nearby banks or ATMs near Verizon San Ramon for convenient transactions?
Yes, nearby financial services include U.S. Bank, U.S. Bank ATM, US Bank ATM, and The Exchange Network ATM, which can be helpful for any cash or banking needs before or after visiting the store.
What nearby shopping options are there around Verizon San Ramon?
Nearby shopping options include the Diablo Plaza shopping center and stores like GameStop and JewelSmiths, offering a variety of retail and gaming products for customers.