Verizon

4.5
180 reviews
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Business Details

5800 Northgate Mall, San Rafael, CA
94903, United States
(415) 233-9076
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in San Rafael, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5800 Northgate Mall, San Rafael, CA
94903, United States

Hours

Reviews

4.5
179 reviews
5 stars
152
4 stars
5
3 stars
2
2 stars
2
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, patient, and helpful, with specific mentions of employees like Casey, Nico, and Aly.

Store Experience

Several reviews highlighted positive experiences in-store, noting the efficiency and attentiveness of the staff, although some customers reported long wait times.

Product Knowledge

Customers appreciated the staff's ability to explain products and services clearly, helping them make informed decisions.

Mixed Reviews

While many reviews were positive, there were also complaints about poor service and unhelpful staff in certain instances.
  • KJ
    ken jacobs
    5 days ago
    5.0
    Good and pleasant service
  • JB
    Joe Bunker
    Dec 22, 2025
    5.0
    We have worked with Casey at the San Rafael, California, Northgate Victra store. He went the extra mile to help us upgrade our family plan and call corporate Verizon to help us get the right plan. He even was so helpful to assist us in getting our phones to work in the car. We have come back to purchase phone accessories and no matter how busy the store is, he manages to help us. In this 2025 world, where customer service is so rare, Casey delivers.
  • MF
    Malu de la Fuente
    Dec 11, 2025
    5.0
    Casey Kilgore is absolutely knowledgeable, most accommodating, great personality, awesome customer service, patient and definitely thorough! He went an extra mile to resolve our issues. Truly helpful and rendered "stellar" work! He is without a doubt an exceptional representative and an asset to Verizon! He's a keeper!
  • GV
    Gisela :v
    Dec 1, 2025
    5.0
    I went browsing the other day to see what Verizon had to offer for the upcoming holidays. One of the employees, Henry, was able to explain the different offers they had. Definitely will be changing lines when I moved.
  • CC
    criuwin
    Dec 1, 2025
    5.0
    This store is one of the best store i been they help me a lot and they do a very good job
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Frequently Asked Questions About Verizon

What types of products can I find at Verizon in San Rafael?

Victra, your local Verizon Authorized Retailer in San Rafael, offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

Which brands are available at this Verizon store?

The store carries popular brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate and Otterbox.