Business Details
About
Cell Phone StoreElectronics Store
Visit our store at San Mateo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.0
154 reviews
5 stars
52
4 stars
18
3 stars
14
2 stars
12
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for rudeness and lack of attention.
Staff Attitude
Several customers reported negative experiences with staff attitudes, including rudeness and unprofessional behavior, particularly from management.
Store Experience
Customers expressed frustration with long wait times and inadequate staffing, leading to poor service experiences.
Product Availability
Customers noted issues with product availability and inventory, often being directed to other stores for items not in stock.
Resolution of Issues
While some customers had positive experiences resolving issues, many reported lengthy processes and dissatisfaction with the outcomes.
- AWAlex WineOct 18, 20253.0The staff was fairly helpful, but the overall attitude and attention to detail could have been better. I felt that they were doing the minimum to assist rather than genuinely trying to resolve my issue. The experience was okay, but there’s definitely room for improvement in customer service.
- HRHiteshwar RaoOct 2, 20255.0Had a great experience at this store transferring 4 lines from Tmobile to Verizon. Sales Rep Sanjana really came through with exceptional support and made sure each and every promotion got applied correctly.
- RTrafa toquetaoSep 23, 20251.0Very very xenophobic team. I went there to pickup an order I made online and they didn’t want to give me the order because my id is Brazilian. Just very xenophobic.
- SVSinhué Chávez VelázquezSep 5, 20251.0This store is the worst I’ve ever been to. I recently switched from T-Mobile to Verizon and have been having issues with my signal. I went to ask for help and some other questions, but the guy who helped me was incredibly rude and aggressive. Not only was that, but the service was terrible. I definitely won’t be coming back to this store, and I’ll be going back to T-Mobile where I’ve never had this kind of experience.
- TRThomas J. Nelson, RealtorAug 30, 20255.0Verizon store customer service rep Kayee and manager Trevor absolutely saved the day—and this review! Honestly, some reps in that store come across as either rude or just checked out, but Kayee was the complete opposite: welcoming, kind, and a true rock star. Our 92-year-old mom spent 5.5 hours in the store battling the endless nonsense Xfinity put her through just to transfer her mobile service to Verizon. Through it all, Kayee and manager Trevor were beyond patient. They not only treated our mom with respect but kept her company, making her feel cared for the entire time. The best part? Trevor worked his magic and finally got her brand-new Verizon iPhone up and running! What could have been a nightmare turned into a huge relief because of their kindness and persistence. Verizon, take note: Kayee and Trevor are the reason this is a 5-star review. And several of your other reps could use a tune-up!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in San Mateo?
The Verizon store in San Mateo is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Which 5G smartphones are available at the Verizon San Mateo store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does Verizon San Mateo offer in-store pickup and delivery options?
Yes, customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience.
What types of products and services does Verizon in San Mateo provide?
They provide mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon store?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Is the Verizon San Mateo store accessible for English-speaking customers?
Yes, the primary language spoken at the store is English.
Which nearby places can I visit before or after shopping at the Verizon store?
Nearby places include Starbucks for coffee, MOD Pizza and Chipotle Mexican Grill for dining, and Bridgepointe Shopping Center for additional shopping.
How can the nearby FedEx Office Print & Ship Center assist me when visiting Verizon?
You can conveniently use the nearby FedEx Office Print & Ship Center for printing or shipping needs during your visit to Verizon.
Are there any pet services close to Verizon San Mateo for pet owners?
Yes, Vetco Vaccination Clinic and Petco are nearby, offering pet services and supplies for pet owners visiting Verizon.