Business Details
About
Cell Phone StoreElectronics Store
Visit our store at San Luis Obispo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
323 reviews
5 stars
163
4 stars
48
3 stars
27
2 stars
16
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times.
Staffing Issues
Frequent mentions of understaffing and long wait times for service were noted, leading to frustration among customers.
Mixed Experiences
While some customers praised individual employees for their helpfulness, many others expressed dissatisfaction with the overall service quality.
Communication Problems
Customers experienced issues with communication regarding billing and service changes, leading to confusion and frustration.
Store Environment
The store was criticized for being cramped and uncomfortable, with insufficient seating for waiting customers.
- KOKieran OQuinnNov 15, 20255.0Wow helpful staff around and amazing atmosphere to be around with. I appreciate all the employees helping out with customers totally a five star verizon 😃
- RRruss rodNov 15, 20251.0Verizon in San Luis Obisoo California said I had to have 2 of their iPhone 11 free with 3 year sign up then rates doubled then both fragged out died shortly after 3yr contract was up and flooding me with text and e-mails “upgrade your phone free just sign up for 3 more years rates will go up but (“phones are free” lol’)” rates went up anyways using my own phones so I canceled now they are charging me knowing I canceled service they said they would refund me my money I went to consumer cellular $50 3 phones was $120 for two Verizon & they are still billing me won’t refund the charges owed me. Had to pay my bank to stop payment on future auto debit charges NEVER EVER TRUST VERIZON THEY DO THIS TO EVERYONE WHO CANCELS SERVICE W/ZERO ACCOUNTABILITY!!
- KTKamini TeelucksinghOct 31, 20251.0Not for this store in particular, although they are pretty useless for non-wireless customer support. Do not get 5G wireless with Verizon, you'll have to spend an hour on the phone to cancel, only to get bombarded with emails two months after returning the modem threatening a $200 charge if it's not returned. Called Verizon and they have no record of receiving it, they want me to follow up with UPS. Seriously. This is after I already received a confirmation email from them that they received the modem btw. If you do have to do business with Verizon, keep all your UPS receipts for at least a year after cancelling, the confirmation email apparently means nothing.
- CMChayvon MerrillOct 10, 20251.0Verizon is charging me for an extra line I did not approve. After spending hours on a chat with a representative online, they told me to go in store to finish taking care of removing an extra phone line after returning a phone upgrade and they would have the notes saved online for a store rep to take care of this for me. Drove an hour to the store in SLO and the could not help me remove the line from my bill. Horrible situation they put me in. They told me they have not been able to do this for years. All Verizon representatives need to all be informed of the rules in stores.
- RNRalph NicovichOct 6, 20251.0Horrible customer service. Charged my bank for watch for three months after account was canceled. $120. For services not rendered. Claimed it was my fault for not canceling AutoPay when I had no way to login to their web. Vultures legal action is started. 2 weeks later: Well I filed the report as they asked in their response to this review. They promised to escalate and respond. I filled out their forms immediately. Obviously they are hypocritical and not to be trusted.
Frequently Asked Questions About Verizon
What products does the Verizon store in San Luis Obispo offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What are the Verizon store hours in San Luis Obispo?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment through their website or the My Verizon app for a convenient shopping experience.
What shipping and pickup options are available for online orders at this Verizon store?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What payment methods does the Verizon store accept?
The Verizon store accepts debit cards, mobile NFC payments, and checks. They do not require cash only.
What mobile and internet services does Verizon in San Luis Obispo provide?
They offer mobile plans, wireless internet plans, and voice plans tailored to personal and business needs.
Is there a nearby transit station or landmark that helps locate the Verizon store?
Although no transit stations are listed directly nearby, the Verizon store is located at 994 Mill St in San Luis Obispo, close to many insurance agencies like Bankers Life agents, which can help orient visitors.
What nearby financial or insurance services are close to the Verizon store that customers might visit?
Multiple Bankers Life Agents including Heather Allen and Jeff Hood, as well as general insurance agencies, are nearby and may be of interest to customers handling financial or insurance needs.
Are there any legal or real estate services near the Verizon store in San Luis Obispo?
Yes, customers can find several real estate agents such as Ben Tilbury with Keller Williams Realty and legal services including The Law Offices of Kim Mistretta near the Verizon store for convenience.
How can customers use nearby government and community services in San Luis Obispo when visiting Verizon?
Nearby places like San Luis Obispo City Hall and the Integrated Waste Management Authority offer government and community resources accessible to customers before or after visiting Verizon.