Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is San Jose’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
163 reviews
5 stars
143
4 stars
5
3 stars
3
2 stars0
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and willingness to go above and beyond to assist with issues.
Staff Performance
Specific employees like Carlos, Jas, and Steven received multiple commendations for their exceptional service and expertise.
Negative Experiences
Some customers reported frustrating experiences, particularly with account management and service errors, leading to dissatisfaction.
Store Environment
The store was generally described as welcoming, with staff who were attentive and friendly, although there were mentions of poor initial greetings.
- PSPaul Soto3 days ago5.0Carlos was very polite and courteous, excellent customer manners
- SBSarah BaklashovDec 27, 20255.0Steven was so nice! Helped me when the Verizon on Cupertino charged me a restocking fee when they gave me the wrong phone! Thankful for Steven at Cottle for making it an easy transaction and being so nice!
- ABAssel BroxDec 24, 20251.0Waited almost an hour to drop off a phone for a trade-in. Instead of processing it, he cancelled my trade-in. When I went back into the store asking about the cancellation email, he told me to drive to a different corporate location. I called that location and they said there was nothing they could do to help me at that point. Such a waste of time. Do not recommend coming to this location unless you have a lot of free time.
- AMAna MejiaDec 22, 20255.0Justin the sales representative had great knowledge, knew what he was talking about. Great experience, when I came in to trade in my iPhone.
- WMWei MuDec 14, 20255.0Carlos was very helpful with troubleshooting our phone problems. He spent two whole hours with us, despite the frustrations, and had a great attitude the whole time. Many thanks.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 5801 Cottle Rd offer?
Verizon carries products from brands like Apple, Samsung, Google, Motorola, LG, HTC, and Asus, including smartphones, tablets, and accessories.
What services can I get at the Verizon store on Cottle Road?
You can get Verizon wireless plans, prepaid wireless, mobile hotspot services, Hum Smart Car services, home phone, and home internet services.
What are the store hours for the Verizon location at 5801 Cottle Rd?
Monday through Saturday from 10:00 AM to 8:00 PM and Sundays from 11:00 AM to 7:00 PM.
Do I need an appointment to visit Verizon at this location?
No, appointments are not required, but you may call to make one if you prefer.
Can I pick up my orders in-store at this Verizon location?
Yes, in-store pickup is available at the 5801 Cottle Rd Verizon store.
What payment options does Verizon accept at the Cottle Road store?
They accept American Express, Discover, Mastercard, and Visa credit cards.
How can I contact the Verizon store at 5801 Cottle Rd?
You can call them at +1 408-600-3450 or email CustomerService@cellularsales.com.
What nearby dining options can I visit before or after shopping at Verizon?
Nearby restaurants include China Delight Restaurant, Mochinut Cottle Road, Fusion Mediterranean Grill, Thai Village Cuisine, and Emperor of India.
Are there fitness or wellness centers near the Verizon store?
Yes, you can visit Infinity Dance Studio, Academy of Combative Defense & Fitness, Sozofit gym, and Kaiser Permanente San Jose Hearing Aid and Optometry Centers nearby.
What nearby services might be useful when visiting Verizon at 5801 Cottle Rd?
Nearby services include Provident Credit Union for banking, Skip's Tire & Auto Repair Center for automotive needs, and Four Seasons Cleaners for dry cleaning.