Verizon

Reviews

• ZZ

  zazabean

  Jan 4, 2026
  1.0
  The customer support was disappointing. When I came in to replace my phone, the staff showed little interest in helping, even though the store was not busy.
• KK

  Kyle

  Sep 17, 2025
  1.0
  Worst mobile decision we have ever made After 15yrs with T mobile we switched to Verizon and this has been the worst mobile decision we've ever made. * Our information was sold so now we recieve more than 20 spam calls a day when we use to recieve none. * During the transfer the number was ported early causing our phones to be shut off and they didnt have our phone in stock so now we had no working phone number and no new phone. * We now have the worst signal we've ever encountered not having signal up to 80% of the day. Sometimes were only allowed to call each other. * I went to cancel within my 30 days but was informed that due to the issues they would wave my phone $1400 and add a credit. * My 30 days is up and I said this enough I want to cancel and now magically I owe $1400 for the phone that the manager confirmed with his boss that it was waived due to the issues I was having. I have this convo recorded and considering legal action. * So now we pay for a service we do not get , we have to pay $2500 to cancel our services, and I would never recommend verizon to anyone.
• TG

  Till Guldimann

  Aug 4, 2025
  1.0
  Customer service is very polite but ineffictive because they can’t make decisions on their own when thee Verizon ordering system screws up an order and they refuse to take responsibility. I exchanged my old Samsung flip to the latest edition which they promised to ship in 5 days. After 2 weeks I went back to the store to complain. They said the system cancelled the order, [I was never informed] and a new order woukd cost me an extra $500. When I protested their excuse was “the system”. When I protested they suggested I call their 611 help line. I called from the store. After 2 1/2 hours on the phone, they finally found a solution to give me the new flip at the original trade-in price. In total opent over 4 hours in the store!!!.
• NC

  Nicolas Castañeda

  Jul 21, 2025
  1.0
  Je suis passé aujourd’hui franchement le personnel est super désagréable et me demande de me débrouille ou d’attendre 1 h
• MS

  Mark S

  Nov 21, 2022
  1.0
  The representative (we will call him T) who assisted me intentionally lied to me or is spectacularly incompetent. My phone stopped working and I needed a replacement. I initially arrived at the store in the morning. During the check in process he failed to check to see if the phone was insured. He asked other customers this question. The wait was long and he advised me to go home and contact customer service. Because the phone did not work they couldn't verify my account and customer service advised me to go back to the store. The manager (we will call him D) checked me in again. I waited for an hour. When I asked D about the wait, he told me that "I took ten minutes of his time". He isn't very good at his job, and obviously does not like his or customers. After an hour T said he would help me. He told me I did not have insurance. I asked to buy/upgrade a phone. I gave him the model and he stated that because of supply chain issues the phone was not in stock. He stated that he could not help me. He said he only sold "high ends phones", suggesting that I was some how inferior to him. He advised me to go to Best Buy buy a phone and swap out the SIM card. This whole process took about eight hours I left the store made one stop and proceeded to the Cupertino store. They resolved the issue in about 20 minutes. The representative at the Cupertino store advised me that my phone was insured. The next morning myself and another party called Verizon four times to do a stock check for the phone at the Saratoga West Gate location. Each time the response was the same. Four phones available. The representative T lied about the status of my phone insurance and lied about the availability of the phone. I believe this was done intentionally. At the Cupertino store I was given the business card of the manager. I wanted to contact the District Manager and I was told the manager would give me the information. I called several times. I left voice mail messages and left text messages. No response. This was a customer service disaster of epic proportions. An individual has to really try very hard to be this bad, but D, T and the Cupertino manager managed to pull it off. The lack of professionalism, knowledge, courtesy, respect, honesty and general personal hygiene leaves one gobsmacked.​

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