VCA Crocker Animal Hospital

Reviews

• TB

  Tim Brengle

  Aug 16, 2025
  5.0
  They took great care of our elderly dog.
• JG

  Joey Guardino

  Aug 3, 2025
  1.0
  Third time I’ve come to this location within business hours on a Sunday and they’re locked up with no sign of anyone in the building. Empty lot, open sign on the door, lights on, but doors locked.
• NL

  Nathan Lefcowitz

  Jul 27, 2025
  5.0
  These guys are super nice and caring. Helped my cat Mogg multiple times. They also helped me when I found this dog wandering around with advice.
• AR

  Armando Robles

  Jun 30, 2025
  1.0
  Don't come here bad service.
• MS

  Michelle Stafford

  Jun 29, 2025
  1.0
  I took my new adopted rescue dog to VCA since I received a complementary exam certificate. I knew that she had a skin condition and also was having diarrhea. I saw Dr. Choi and found her to be personable, caring, attentive, and patient with my dog. My dog had a fungal infection in her right ear. Dr. Choi prescribed an ear wash and eardrops. The ear wash medication would be used over the next multiple months, while the eardrops were to be used for the next 14 days. I’m a veteran dog owner so this wasn’t my first ear infection. When I open the package of the eardrops and shook the bottle, there wasn’t much medication in the bottle at all. It lasted 6.5 days. I called Thursday morning and informed them that there was not enough medication in the bottle and needed another bottle. I was told it would take one to two days to refill and that someone would call me. Called again Friday morning, and spoke to another person, who informed me that the pharmacist is filling prescriptions between patients and that you will probably receive a text on Monday. I did receive a text around noon on Monday. Due to my work schedule, I would be unable to pick up the medication until Thursday when I had my follow up visit that Dr. Choi asked me to schedule. I replied to the texted around midnight that Monday and informed them. I also requested a partial credit for medication price is based on dosage and duration. I received a reply saying no. I arrived for my follow up visit on Thursday, June 26th. One of the front office personnel informed me that they had the medication ready. I looked at them and said, I think it’s a little too late don’t you think. Infections in the ear are close to the brain and treatment should be consistent and ongoing for the best prognosis of the patient. You don’t start and stop medication that defeats the purpose. Yes, I was in a very upset mood for my dog did not have the medication she needed to help prevent the infection from spreading. Infections are usually treated for at least 10 to 14 days for the best prognosis of the patient. I spoke to Dr. Choi and explained to her about everything that happened and that I was upset. She did apologize. She also informed me that the medication comes from the manufacturer. Then why was I told that the pharmacist has to fill the prescription if it’s already filled and just needs to be taken off the shelf and given to the patient? Dr. Choi said she has never heard of any patients that have run into this problem that I did. Maybe it was bad QC on the manufacturers part. If the medication is already filled and boxed, front desk personnel could’ve gotten it from the shelf within one day turnaround. What if a dog had a heart condition or seizures? At the end of my follow up visit, Dr. Choi asked me if I wanted the manager to call me, I said that would be nice. I also found out that they were going to charge me another $57 for the medication that was unprofessionally filled the first time. Also, charging me for a follow up visit. Dr. Choi is the one who asked me to schedule a follow up visit so it would be something like suture removal, which would be for free. The coupon I have mentions, don’t worry, if you need a follow up visit it’s covered up to $250. When Dr. Choi left the exam room, one of the front desk personnel stuck her head in and told me that today’s visit would be at no charge. Then she just closed the door. Front desk personnel could definitely use some training regarding being on the same page along with customer Service. If clients get upset, you still have to smile and be polite. Everybody should know the same protocol for medication refills instead of getting different answers from different personnel. I also found it very strange that on the two days of my appointments, there were no other clients in the waiting room or cars in the parking lot. I’m looking for a new clinic to take my dog too. Ever since Parktown was sold, the new veterinarians and front desk personnel are not that personable or on the same page. It’s more like take a number and sit down.

Frequently Asked Questions About VCA Crocker Animal Hospital