VCA San Carlos Animal Hospital

Reviews

• MM

  marilyn moon

  Jan 4, 2026
  3.0
  Cold and impersonal. Overpriced for service received.
• AL

  Abby Lopez

  Feb 4, 2025
  1.0
  This place is a bunch of thieves. I told them I didn't want to renew their club membership and they still took my money this month for its renewal. They send me to call the 1-800 number and from there they send me to the vca clinic. They just pass the ball to each other. And they only steal your money. That club doesn't even cover anything. They charged me $65 a month, a total of $780 per year for my dog ​​Charlie and the only thing they cover is vaccines. The most expensive vaccines I've ever paid. If they offer you that, don't take it. You can’t even cancel it, you have to stick to it for a year. And even after the year they don’t want to cancel. If this happened to you too help me report them to the Veterinary Medical Board.
• SB

  Sue Barnstable

  Sep 11, 2016
  1.0
  The staff here are breathtakingly incompetent. I have a diabetic dog that needs specific care and a set schedule plus another dog with no special needs. Going on a long planned vacation, I investigated numerous boarding facilities and chose San Carlos because they had a vet tech on site all night so they could meet my dog's needs without changing his schedule. I even provided a copy of his med schedule when I toured this facility and confirmed this when I made the reservation a month in advance. I happily agreed to an exam since I would need to go over the meds again. Everyone I interacted with at that time assured me my dog's needs would be met. To make a long story short, this proved not to be the case. They discontinued the night tech about the time I made the reservation but never informed me and would no longer meet his needs. They refused to make any effort to do anything to find a way to make the situation work, would not even agree that they would ensure his meds were given at the prescribed interval. I was hours from boarding a flight, late on a Saturday afternoon. I couldn't leave my dogs there, I wasn't sure the diabetic one would survive their "care". I couldn't find an alternative so ended up not making the trip. This place is a mess. While the tech I met with was sympathetic, she consulted with managers who obviously had no accountability for their actions and had not the slightest care for the health of this dog. The vets may be fine, I never got that far, but the adminstration shouldn't be in a business that involves living, breathing animals. Update: The response from the owner comes AFTER I already spoke to the manager (she called me, I didn't call her) so obviously this is just a canned response. As I told her, "sorry" doesn't cut it - if they really wanted to do something she could get out her checkbook and write me a check for the money I lost cancelling a prepaid vacation within hours of departure. Of course, that's not going to happen. The bottom line is this business doesn't care about it's customers and even worse, shows absolutely no concern for the health of the animals that they claim to care for.
• PD

  Peggy Deghi

  Jun 24, 2014
  5.0
  I have always brought my pets to San Carlos Pet Hospital because I know they will take excellent care of my pets no matter if its an injury or just a check up. They treat your pet as if it was there own. Thank you for being there when I need you!

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