Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Bernardino, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
324 reviews
5 stars
272
4 stars
6
3 stars4
2 stars4
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Mike, Matteo, and Travis.
Management Issues
Several reviews highlighted poor management practices, including unfulfilled promises, lack of accountability, and unprofessional behavior from management.
Billing Problems
Numerous customers reported issues with unexpected charges, misleading promotions, and overall dissatisfaction with billing practices.
Long Wait Times
Customers frequently complained about long wait times for service, with some stating they waited over 30 minutes to be helped.
Store Experience
While some customers had positive experiences, others described the store as disorganized and unprofessional, with reports of rude staff and lack of communication.
- DPDavid PinedoNov 8, 20251.0This Verizon is a third-party. They’re not officially Verizon. They’re misleading by using that logo they charged me 40 bucks to do a SIM transfer And I looked it up Verizon does that for free and then I I realized they are not officially Verizon, but they’re misleading. The person that charged me was somebody named Taylor, I understand even it’s a third-party they gotta make money, but 40 bucks is ridiculous, I had to wait for two hours before they even gave me the price. It’s completely unprofessional and if you were gonna go here just go to an official Verizon store. They’re not official BEWARE! And then they work on commission and they try to sell stuff to you even after you’ve told them no multiple times
- NVNICHOLE VALDEZNov 7, 20255.0I was treated with the most respect and patience. Thank you
- RERaul Romo (Warm Springs ES)Oct 23, 20255.0Mike was friendly and patient when listening to my questions and concerns. Mike went above and beyond. Not only did hein address my issue, but he looked at my account and found where I could save a little extra money!
- IIIndira IslasOct 21, 20251.0Worst management ever !!! Went in after switching from t mobile. Gary the manager said he can hook it up and offered all these deals, 2 free phones, and ensured he’d “take care of us”. We have not been taken care of at all!!! Our bill went from $400 at T-Mobile for 5 lines to $700 for a month at Verizon. At one point our lines got cut off because we were “behind” on a payment but we were told that with all the credits he’d apply to our account we wouldn’t need to make payments for at least 2 months. Those credits he promised, still to this date have not been applied, we switched in July. Overall very disappointed by his false promises, extremely high bills and lack of accountability. Will definitely be switching back over to t mobile very soon. I feel scammed and annoyed with how many problems we’ve had to face. The only ones that helped were customer service , and we’ve already complained about management with them also.
- JMjesci mariOct 6, 20251.0Ordered an iPhone 17 pro and listed this location as the pick up. It said they’ll notify me when it’s ready for pick up which should’ve been the next day. I kept checking the update on the status of my order and it said back ordered, will notify when ready for pick up, waited few more days with no updates. Then I got notified my order was cancelled because I didn’t pick up the phone despite having no communication that it was ready for pick up. DO NOT RECOMMEND.
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is your local Verizon Authorized Retailer in San Bernardino, CA, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more. They provide new lines, upgrades, new devices, and accessories.
What brands of wireless devices are available at Victra?
Victra carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands including Casemate, Otterbox, and Mophie.
What are the Victra store hours in San Bernardino?
The Victra store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup as a service for customers.
What languages are spoken at the Victra San Bernardino location?
Victra San Bernardino offers services in English and Spanish.
What payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Victra store?
Yes, Victra offers free Wi-Fi to its customers in the store.
Which nearby places can I visit before or after shopping at Victra?
Nearby places include Mimi's Donuts & Ice Cream for a treat, Guards Down Barbershop for a haircut, and Jack in the Box for fast food, all within close proximity to Victra.
Are there convenient gas stations near Victra?
Yes, Shell Gas Station, Sinclair Gas Station, ARCO, and ampm convenience stores are nearby for refueling and quick stops.
Where can I find other telecommunications or electronics stores near Victra?
Nearby telecommunications and electronics stores include another Verizon location, Straight Talk, and the Victra — Verizon Authorized Retailer store itself.