Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Roseville, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
245 reviews
5 stars
190
4 stars
9
3 stars
7
2 stars2
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff members like Danielle, Corban, and Yen, highlighting their helpfulness and knowledge.
Sales Practices
Several reviews mentioned concerns about dishonest sales tactics, including misleading information about pricing and unnecessary upselling of accessories.
Staff Knowledge
While some staff were noted for their expertise, others were criticized for being inexperienced and providing incorrect information, leading to customer frustration.
Store Experience
Customers had mixed experiences regarding the store environment, with some praising cleanliness and organization, while others reported long wait times and inadequate staffing.
Product Issues
There were complaints about issues with trade-ins and billing discrepancies, with some customers feeling misled about the value of their trade-ins and unexpected charges.
- NUNurila UstemovaNov 13, 20251.0Always a issue with this store, im canceling my service with them. Very poor customer service, they dont know what they doing and very aggressive
- DUDaulet UstenNov 13, 20251.0Very aggressive and not willing to help . He was yelling and screaming and push me out of the store. Very incompetent worker. Other girl mad mistake and put someone’s number into my new phone she was struggling to fix things this guy came and said just walk away it’s not your problem let them handle it . What a stupid statement I want him to give me his managers name or phone number he refused to do so and never gave my upgrade phone . Please fire him I will be back to the store to figure this matter. Not acceptable such a behavior.
- LBLiliya BychukNov 3, 20255.0The best service !!! I always come to this place and will do it again!
- RRRusNov 2, 20255.0Alex really helped us out tonight. Had a lot of patience with our situation, looked into it and explained what to do. Stand up guy.
- TGtaylor gregoryOct 29, 20255.0darius was an AMAZING help!! he had perfect customer service and made sure i was taken care of! i've never had such a smooth experience when getting a new phone until darius. so THANK YOU!! you’re the best
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Roseville?
The Verizon store offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, accessories, and device protection.
What are the operating hours of the Verizon store at 1151 Galleria Blvd?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does the Verizon Roseville location offer in-store pickup for online orders?
Yes, in-store pickup is available at this location.
Which payment methods are accepted at the Verizon Roseville store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at the Verizon store in Roseville?
Yes, the store offers electronics recycling services.
Where can I download the My Verizon app to manage my account or schedule services?
You can download the My Verizon app from the Apple App Store to easily manage your account and schedule services online.
Is the Verizon store in Roseville accessible to Spanish speakers?
Yes, the store offers services in both English and Spanish to assist customers.
What nearby places can I visit after shopping at Verizon in Roseville?
After visiting Verizon, you can explore nearby locations such as the Westfield Galleria at Roseville shopping center, Panda Express for Chinese food, or Fun Factory arcade for entertainment.
Are there dining options near the Verizon store at 1151 Galleria Blvd?
Yes, there are several dining options nearby including Panda Express, Cinnabon bakery, Hibachi-San fast food restaurant, and Dolce & Gabbana ice cream shop.
What retail stores are close to the Verizon Roseville location for additional shopping?
Close to Verizon, you will find stores like Justice clothing, Payless ShoeSource, Madewell, Swarovski jewelry, and Zara for a variety of shopping options.