Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rohnert Park, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
305 reviews
5 stars
239
4 stars
21
3 stars
5
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised staff for being helpful and knowledgeable, others reported poor experiences with unhelpful or rude employees.
Staff Performance
Several customers highlighted specific employees, like Carlos and Erick, for their exceptional service, while others noted issues with staff training and efficiency.
Wait Times
Customers frequently mentioned long wait times and understaffing as a significant issue, impacting their overall experience.
Technical Support
Some reviews praised the staff's ability to assist with technical issues and troubleshooting, while others reported dissatisfaction with the help received.
Store Environment
The store's atmosphere received mixed feedback; some appreciated the friendly and welcoming environment, while others criticized the lack of professionalism.
- CWCandice Walters6 days ago1.0The employee, Angel, is lazy at best. Extremely poor attitude and just all around poor service. Went in to see why my phone (that i bought there) wasn't holding a charge, this guy did everything in the book to NOT help at all. Gave me a number to call and kept giving me the run around as to why I absolutely had to call a random 1800 number he wrote down on a piece of scrap paper. I asked him if my phone was under warranty, he couldn't tell me. I asked him where all my information (DL, SS, etc...) went that was given to them to open the account and he said he doesnt know. Super super sketchy. And definitely SCAMMY!! Angel then decided to call 911, yes he called 911 and told the officers that we were threatening him, which was a complete lie and a false report, no threats were made other than i told him ill be calling his manager tomorrow. My partner and I just laughed and left because this guy totally knew he got caught trying to scam people. The manager and most definitely customers should be very very weary about this employee, hes definitely up to no good and he definitely did not like being caught.
- SKSushil KumarNov 5, 20251.0Not good service very very bad They lure the customer and tell him the scheme, do something as per the call and give something, if the customer asks anything then he says that I have not given this scheme, after that they stop picking the phone. I called repeatedly, but they didn't answer. I asked their manager why the bill was so high. He said, "I just checked and let you know." He didn't respond after that. Because of them, I got a bill for $900. For two months.
- TATom AyersNov 4, 20255.0Staff are knowledgable and easy to talk to.
- MAmichael arechigaOct 15, 20255.0Great customer service
- GGGAug 24, 20251.0Went into this store today (August 24, 2025), two guys were working with customers. No one greeted me, told me I’d be helped and after 15 minutes of waiting.. I left. I just switched to Verizon from ATT and now I’m realizing they all have bad customer service. I should go to the corporate stores and stop wasting time with these independent Goofs who aren’t being audited or trained for customer service. I’ll give T Mobile a shot and see if they’ll come through with good service.
Frequently Asked Questions About Verizon
What products can I find at Verizon in Rohnert Park?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Motorola, and Google.
What are the store hours for Verizon at 6360 Commerce Blvd?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Verizon offer in-store pickup for products?
Yes, Verizon provides in-store pickup services for customers.
Which payment options does Verizon in Rohnert Park accept?
Verizon accepts American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What languages are spoken at the Verizon location in Rohnert Park?
The store offers services in English and Spanish.
How can I contact Verizon in Rohnert Park for more information?
You can call them at +1 707-585-1200 or email Info@victra.com.
Where can I find nearby dining options around Verizon in Rohnert Park?
Nearby dining options include Taqueria El Tapatio for Mexican food, Jimmy John's for fast food, Sourdough & Co. for American cuisine, Sukhothai for Thai food, Wingstop for chicken dishes, and Simmer for Asian cuisine.
Are there any health and wellness stores near Verizon in Rohnert Park?
Yes, GNC Live Well offers vitamins and supplements nearby, and A Nails Day Spa and A&P Salon provide beauty and spa services close to the Verizon store.
What other services are available nearby Verizon at 6360 Commerce Blvd?
Nearby services include Shred Nations for shredding, The UPS Store 2392 for printing and shipping, USPS for postal services, and MKI Private Investigations for private investigation and locksmith services.
Is there a nearby location to withdraw cash near Verizon in Rohnert Park?
Yes, there are several ATMs nearby, including LibertyX Bitcoin ATM, Bitcoin ATM Teller Rohnert Park - Coinhub, and Wells Fargo ATM.