VCA Animal Care Center of Sonoma County

Reviews

• BR

  Bethany Reiter

  Dec 11, 2025
  1.0
  I have been sitting on this out of pure shock, but decided to post so other pet parents can be aware before trusting their pets to this provider. We brought our dog in to see neurologist Diccon Westworth for possible seizures and fly-biting episodes. Unfortunately, our experience was extremely unprofessional and upsetting. While I was trying to explain our dog's timeline and the symptoms we’d been observing, Diccon repeatedly interrupted me, which caused me to lose my train of thought and made it harder to clearly explain what was happening. He became visibly irritated with me — even though the interruptions were coming from him. His tone was condescending and made me feel stupid for trying to advocate for my dog. Shockingly, when I mentioned the term “focal seizure,” he said he didn’t know what that was — which is alarming coming from a neurologist. Things got even worse when he started making broad, judgmental comments about American dog adoption culture. He told me he “felt bad” for us for adopting a dog like our dog and said that in Australia they put dogs like her down for her condition. Hearing a veterinarian — especially a specialist — casually suggest euthanasia for a dog who hadn’t even been properly diagnosed yet was horrifying. We spent $691.80 to essentially be told our dog should be euthanized. Our dog deserved compassion, patience, and actual medical guidance — none of which we received.
• CZ

  Cruz Z

  Dec 5, 2025
  1.0
  wasted 400 dollars for a vet to tell me she doesnt know what was wrong with her looking at xrays
• TE

  Thomas Eames

  Dec 3, 2025
  1.0
  This place is extremely expensive and has untrained and rude people answering their phones. Typical I guess for the industry.
• YY

  Yeu Yang

  Nov 30, 2025
  1.0
  Came in at 3:11pm, paid $199 for deposit, was told 4-6 hrs wait, waited for 7.5 hrs, then was told it would take another 1-2 hrs. I witnessed other animals admitted into the back while we had to wait because of “triage.” If your pet is “stabilized,” you will not get priority. This is not an emergency clinic! I would never recommend this place to anyone for the 7.5 hrs we waited with no exam.
• MC

  Maria Casey

  Nov 22, 2025
  1.0
  When I first moved to Sonoma County this was an amazing place to take my pet. We have a Tomcat that is an escape artist and has gotten hurt over the years and late night or on the weekends there was no better place. Some months ago I went and there was a 4 hour wait and while it was a long wait I still felt we received quality care. Last Sunday my cat was bleeding and we could not figure out from where. I called this clinic and was told to bring him in and there would be a 2-3 hour wait. 7 hours later we saw a doctor and. 8 1/2 hours later we left the clinic with no real understanding of where the blood was coming from. There was a thought that it might be an abscess tooth but no real confirmation. As my cat who was in a cage sat and waiting it was clear that they are understaffed (one vet in house), the staff is not happy with the place they work and ultimately this clinic has deteriorated into a place that I would never take my pet again unless the emergency was so dire that we could not make it any further. If you are able to take your pet anywhere else, I would highly recommend that.

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