Verizon

4.5
304 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Riverside, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
497 E Alessandro Blvd, Riverside, CA
92508, United States

Hours

Reviews

4.5
303 reviews
5 stars
247
4 stars
12
3 stars
11
2 stars
7
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of employees like Patrick, Ruben, and Cesar.

Sales Experience

Several reviews highlighted positive experiences with sales associates who provided thorough explanations and helped customers make informed decisions.

Long Wait Times

Multiple customers expressed frustration with long wait times, especially when the store was busy or understaffed.

Promotions and Rebates

There were complaints regarding unfulfilled promises related to promotions and rebates, leading to dissatisfaction among some customers.

Store Management

Feedback on store management was mixed, with some praising individual managers while others criticized their professionalism and effectiveness.
  • CP
    Caroline PONTING Ponting
    Nov 16, 2025
    5.0
    Matthew was a delight to work with his patience and manners are heartwarming
  • JM
    Joseph Mackewich
    Nov 14, 2025
    5.0
    Mateo was exceptional. Handled everything that I asked him to do and it was so easy! I’m in a recommend everybody to go see him.
  • RV
    Rusbeh Valestani
    Nov 10, 2025
    1.0
    Horrible service I switched over my family plan to Verizon and I was the only one left with my new phone to transfer my phone number. I originally got the phone and Chino Hills, but I didn’t get the chance to transfer it. I went to this location asking if they can transfer it since I paid for everything and also the original location didn’t charge me for any transfer fees or any additional fees. The workers here are very dismissive and saying that this is a franchise store and not corporate. It doesn’t matter you shouldn’t be treating your customers like that and just waving for $40 fee. Horrible customer service.
  • LC
    Lorraine Castro
    Nov 3, 2025
    5.0
    He was great, professional & funny. Thanks for your help!!
  • JZ
    Jazmin Zaioun
    Oct 30, 2025
    5.0
    Jordan was extremely thorough. He made my experience pleasant and great. He has top tier customer service and was very informative about the products and features of our phone upgrade. I would highly recommend Jordan to my friends and family for their future needs. I know that with Jordan, they are in great hands and will be well taken care of. Thank you, Jordan for your amazing top tier service.

Frequently Asked Questions About Verizon

What products does Victra Verizon Authorized Retailer offer?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands can I find at this Verizon Authorized Retailer?

You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands such as Otterbox, PureGear, and Mophie.