Verizon

4.5
385 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rialto, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2002 N Riverside Ave, Rialto, CA
92377, United States

Hours

Reviews

4.5
385 reviews
5 stars
318
4 stars
22
3 stars
7
2 stars
6
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing excellent service.

Long Wait Times

Several reviews noted long wait times due to limited staff, particularly during busy hours, which affected the overall experience.

Mixed Experiences

While many customers had positive experiences, there were significant complaints about misleading information regarding promotions and billing issues.

Store Environment

The store was described as clean and well-maintained, but some customers expressed concerns about the small size and limited inventory.

Staff Training Issues

There were reports of inconsistent knowledge among staff, with some customers feeling that certain employees were not adequately trained to assist with their needs.
  • XV
    XIII Valentine
    Nov 5, 2025
    5.0
    Brandon R really helped me out and gave excellent customer service! I was one of his last customers and he gave me time and consideration to my needs and I believe he deserves a promotion.
  • JR
    Jason Rodriguez
    Nov 3, 2025
    5.0
    Great service , very helpful Kaly was extremely helpful answered all my questions and helped me with a screen protector
  • AA
    Andrew Anschultz
    Oct 31, 2025
    5.0
    Brandon was excellent! Helpful, knowledgeable and pleasant. He.made the experience of getting a new phone easy to understand and tolerated my weird questions well.
  • JL
    Jessica Lopez
    Oct 23, 2025
    5.0
    Excellent customer service
  • PF
    Pvris Frvnce
    Oct 20, 2025
    3.0
    Very long wait time since they only had one representative working on a Sunday afternoon. The representative, Kalyy was beyond amazing and patient even when other customers got frustrated for the long wait time. She answered all my questions and helped me with my problem when it was my turn. I would have given this store 5 stars if they didn’t make one rep work by themselves.

Frequently Asked Questions About Verizon

What types of products does Verizon in Rialto offer?

Verizon offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, accessories, and device protection.

What are the store hours for Verizon in Rialto?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.