Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rialto, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
385 reviews
5 stars
318
4 stars
22
3 stars
7
2 stars
6
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing excellent service.
Long Wait Times
Several reviews noted long wait times due to limited staff, particularly during busy hours, which affected the overall experience.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about misleading information regarding promotions and billing issues.
Store Environment
The store was described as clean and well-maintained, but some customers expressed concerns about the small size and limited inventory.
Staff Training Issues
There were reports of inconsistent knowledge among staff, with some customers feeling that certain employees were not adequately trained to assist with their needs.
- XVXIII ValentineNov 5, 20255.0Brandon R really helped me out and gave excellent customer service! I was one of his last customers and he gave me time and consideration to my needs and I believe he deserves a promotion.
- JRJason RodriguezNov 3, 20255.0Great service , very helpful Kaly was extremely helpful answered all my questions and helped me with a screen protector
- AAAndrew AnschultzOct 31, 20255.0Brandon was excellent! Helpful, knowledgeable and pleasant. He.made the experience of getting a new phone easy to understand and tolerated my weird questions well.
- JLJessica LopezOct 23, 20255.0Excellent customer service
- PFPvris FrvnceOct 20, 20253.0Very long wait time since they only had one representative working on a Sunday afternoon. The representative, Kalyy was beyond amazing and patient even when other customers got frustrated for the long wait time. She answered all my questions and helped me with my problem when it was my turn. I would have given this store 5 stars if they didn’t make one rep work by themselves.
Frequently Asked Questions About Verizon
What types of products does Verizon in Rialto offer?
Verizon offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, accessories, and device protection.
What are the store hours for Verizon in Rialto?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at Verizon in Rialto?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Rialto offer in-store pickup?
Yes, Verizon offers in-store pickup services.
What brands of smartphones and accessories are available at Verizon in Rialto?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Urbanista.
Can I contact Verizon in Rialto via email?
Yes, you can email Verizon at Info@victra.com for inquiries.
Is the Verizon store in Rialto LGBTQ+ friendly?
Yes, the store welcomes LGBTQ+ customers.
What nearby food options are available around Verizon in Rialto?
Nearby dining options include Del Taco, Starbucks, Panda Paradise, Carl's Jr., Subway, and Mariscos El Puerto, great for grabbing a meal before or after your visit.
Are there nearby places where I can get automotive services near Verizon in Rialto?
Yes, AutoZone and Fast N Furious Speedwash provide automotive parts, repair, and car wash services close to Verizon, convenient for multitasking errands.
What nearby convenience and retail stores are around Verizon in Rialto?
Nearby are convenience stores like EM ExtraMile and ExtraMile, as well as a pool cleaning service called Leslie's, which can be handy for additional shopping needs during your visit.