Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Pleasant Hill, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
190 reviews
5 stars
153
4 stars
6
3 stars0
2 stars2
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their professionalism, knowledge, and willingness to help, with specific mentions of employees like Josh, Eli, and Hameed.
Mixed Experiences
While many reviews highlighted excellent service, there were also significant complaints about poor customer service and unprofessional behavior from some staff.
Store Operations
Several customers reported issues with store hours and staff availability, including instances of the store being closed during posted hours.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which contributed to positive experiences during purchases and upgrades.
Pricing Concerns
Some customers found the prices to be high and expressed dissatisfaction with additional charges or unclear pricing policies.
- CRChristine Rosa5 days ago5.0Awesome staff! Josh, Eli and Ethan are very professional, polite, knowledgeable, and friendly. I specifically chose their store to purchase a new iPhone based on their positive reviews. They are ‘above and beyond’ typical customer service. 😊
- JEJess ElshereDec 30, 20255.0Carla and rest of team provided EXCELLENT service when doing my IPhone 17 Pro upgrade. Clear explanation of everything and provided me the great case and screen protector. Thank you!
- MMMelissa MontoyaDec 16, 20255.0Joshua, the store, GM, was outstanding! Supportive, knowledgeable, technically savvy, patient, good assistant, customer service skills, and brilliant set up with our phones, ready for use out the door. Could not have been a better experience.
- KKKohlton KumnickDec 15, 20255.0Joshua T. Went above and beyond for me today and got everything I needed done, completed. I had to acquire a new business account but keep my old number and was relieved he got it done so efficiently for me.
- EAEmily AsuncionDec 5, 20255.0Josh was amazing!! He helped me with upgrading my iPhone and trading in my phone. He really pulled some strings for me and I couldn’t be happier. Thank you so much to Josh and the Verizon team!!
Frequently Asked Questions About Verizon
What services and products does Verizon at 622 Contra Costa Blvd in Pleasant Hill offer?
The Verizon Authorized Retailer offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. They also provide services like new lines, upgrades, new devices, and accessories.
What are the operating hours for Verizon in Pleasant Hill, CA?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store in Pleasant Hill offer in-store pickup?
Yes, in-store pickup is available at this Verizon location.
What payment options are accepted at Verizon in Pleasant Hill?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon store in Pleasant Hill accessible for customers who use mobile contactless payments?
Yes, the store accepts mobile NFC payments such as Apple Pay, Samsung Pay, and Android Pay.
What brands of devices and accessories can I find at this Verizon Authorized Retailer?
They carry brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Is there Wi-Fi available at the Verizon store in Pleasant Hill?
Yes, free Wi-Fi is available for customers at the store.
What nearby restaurants can I visit before or after shopping at Verizon in Pleasant Hill?
Nearby dining options include McDonald's, Carrows, KFC, and A&W Restaurants, offering a variety of fast food and American cuisine choices.
Are there any medical or health-related facilities close to the Verizon store?
Yes, nearby medical and health services include Veterinary Emergency Group, Compassionate Health Options, Dr Zachary Stockton - Pleasant Hill Chiropractor, and Surfside Kids Dental Pleasant Hill.
How can nearby stores like ClickAway Verizon Authorized Retailer support my technology needs around Pleasant Hill?
ClickAway Verizon Authorized Retailer, located nearby, offers mobile phone sales and computer/phone repair services, which can complement your experience by providing additional support and repair options.