Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pinole, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
276 reviews
5 stars
199
4 stars
15
3 stars
6
2 stars
5
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the excellent service provided by staff members, highlighting their knowledge, patience, and willingness to help.
Staff Knowledge
Several reviews noted the staff's expertise and ability to explain products and services clearly, enhancing the customer experience.
Mixed Experiences
While many customers had positive interactions, some reported poor service, including long wait times and unhelpful staff.
Store Management
There were complaints about management practices, including understaffing and lack of responsiveness to customer needs.
Product Issues
Customers experienced issues with product transfers and hidden charges, leading to dissatisfaction with the purchasing process.
- THTesfai Haile5 days ago5.0Pleasant experience, Perla made it nice and easy
- LALannezoli @aol.comOct 17, 20251.0Lazy, dismissive employee was too involved in his personal game play to answer simple questions. Hard to believe it's even worse than being on hold with customer service.
- HCHenry CardenasOct 3, 20255.0Excellent service
- ATAnn TrujilloSep 21, 20255.0Nico more than delivered above and beyond service fir me more than I could have expecte KUDOS to Nico delivered 110% AWESOME!!!
- CCChichaSep 20, 20255.0I really appreciate the support I received today. Perla was very knowledgeable and confident in addressing my concerns. She explained everything clearly, provided accurate information, and guided me through the process with ease. Her expertise made me feel reassured and well taken care of. Excellent service!
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Pinole?
The Verizon store offers a full range of wireless devices including smartphones, tablets, home internet devices, smartwatches, accessories, and device protection.
What brands are available at the Verizon authorized retailer in Pinole?
You can find devices and accessories from Verizon Wireless, Samsung, Apple, Motorola, Google, and more at this location.
What are the store hours for the Verizon store on Fitzgerald Dr in Pinole?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does this Verizon store offer in-store pickup services?
Yes, in-store pickup is available at this Verizon authorized retailer.
What payment options does the Verizon store accept?
They accept American Express, Discover, Mastercard, Visa, Cash, and mobile payment options like Apple Pay, Samsung Pay, and Android Pay.
Is free Wi-Fi available at the Verizon store in Pinole?
Yes, free Wi-Fi is provided at the store for customer convenience.
What nearby dining options can I visit before or after shopping at Verizon on Fitzgerald Dr?
Nearby dining options include The Cheese Steak Shop, Pizza Hut Express, SFO-Pinole, and Panera Bread, where you can enjoy a variety of meals and snacks.
Are there other mobile phone stores near the Verizon location in Pinole?
Yes, AT&T and another Verizon Authorized Retailer called Victra are located nearby if you want to compare options or services.
Are there any nearby shops where I can buy fashion accessories or shoes while visiting Verizon?
Yes, Payless ShoeSource, Avenue, and Shoe Palace are nearby stores where you can shop for shoes and fashion accessories.
How can nearby services like America's Best Contacts & Eyeglasses or Great Clips be useful during a visit to Verizon?
You can conveniently take care of your eyewear needs at America's Best Contacts & Eyeglasses or get a haircut at Great Clips while visiting the shopping area around Verizon.