Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Pico Rivera, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
529 reviews
5 stars
442
4 stars
24
3 stars4
2 stars6
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised helpful and knowledgeable staff, others reported poor experiences and unhelpful associates.
Sales Experience
Several customers highlighted positive sales experiences with specific representatives who provided excellent service and deals, while others felt misled or scammed.
Store Management
Concerns were raised about management and staff training, with reports of unprofessional behavior and lack of follow-up on customer issues.
Overall Satisfaction
Customers expressed a range of satisfaction levels, with some vowing to return due to positive interactions, while others threatened to take their business elsewhere.
- KBKaren Blanco2 days ago5.0Went to get my new iPhone. Eddie at the PR location was so helpful and professional. Answered all my questions. Thank you Eddie it was a pleasure.
- CMChristy MaganaJan 3, 20261.0Awful service in store and forget trying to reach a customer service representative by phone. No service, no help, just AI its sad.
- MJMike JenkinsDec 29, 20255.0Went into get my son‘s phone service excellent customer service Eddy helped us out was in and out of there with no issues no problems I would recommend this place all the time
- JPjason patrickDec 18, 20251.0No sales associate to help to get new service dont come here no sign in or anything and they let some guy cut in front of me.
- CCCDec 17, 20255.0I had a very frustrating few days on the phone with customer service trying to get my phone worked out and they (the phone customer service) was extremely unhelpful and were not listening to my issue. So I went on and The guy who helped me at the store was extremely helpful an got everything fixed and worked out for me
Frequently Asked Questions About Verizon
What products and brands does Verizon in Pico Rivera offer?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and home internet from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the operating hours for Verizon in Pico Rivera?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Verizon in Pico Rivera offer in-store pickup?
Yes, Verizon offers in-store pickup services for customers.
What payment methods are accepted at Verizon in Pico Rivera?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle electronics at the Verizon Pico Rivera location?
Yes, the store offers electronics recycling services.
What services can I find at Verizon in Pico Rivera?
The store offers new lines, upgrades, new devices, and accessories.
What should I know about the store's language support?
The store supports both English and Spanish for customer service.
Are there places nearby where I can grab food or coffee before or after visiting Verizon?
Yes, nearby you can find Panera Bread (cafe), Starbucks (coffee shop), California Hot Wings & Pizza, and Hong Kong Express (Chinese restaurant) for meals and refreshments.
What beauty or spa services are available near Verizon in Pico Rivera?
Nearby beauty and spa services include The Nail Spa, Supercuts hair salon, and Top Line Nails and Spa for nail and hair care needs.
Are there other mobile phone stores near Verizon in Pico Rivera for comparison shopping?
Yes, nearby mobile phone stores include Boost Mobile Pico Rivera Towne Center, AT&T, Sprint, and Sprint Store for additional telecommunications options.