Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Palo Alto for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
194 reviews
5 stars
99
4 stars
39
3 stars
14
2 stars
5
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and dismissive service from staff, with several incidents of rudeness and lack of professionalism.
Staff Competence
Numerous reviews highlighted a lack of knowledge among staff regarding phone issues and account management, leading to frustration for customers.
Wait Times
Customers frequently experienced long wait times, often due to understaffing or staff inactivity, which contributed to a negative experience.
Mixed Experiences
While some customers praised individual employees for their helpfulness and professionalism, these positive experiences were overshadowed by widespread complaints about service quality.
- MEMatt Ericson1 day ago5.0We had a great experience working with Krista, who was very professional and well informed. Thank you so much! However, the store is super hot! The owner should definitely look into this because it was very uncomfortable. We asked the staff and they said unfortunately they are not able to adjust the temp. We hope the owner can address this ASAP.
- MJMel Jasso2 days ago1.0I heard how bad this location is and also read the dozens of bad reviews. My personal experience was definitely similar. Really hard to get anything simple done here. Takes forever and once you get seen the staff didn't care or even try to make any attempts at helping us. Wow. I'll never come back to this location. They're terrible and so is the manager.
- FAFarhad AfrasyabiJan 5, 20265.0Great experience. Justin was very knowledgeable and patient explaining options. I was able to get a family plan and he made the process easy.
- AMAndrew MellowsJan 4, 20265.0I need to know how to transfer a phone. Left with list of appropriate phone numbers.
- SRSoneida RodriguezDec 20, 20255.0The service at the Palo Alto location is second to none. PERRY is an absolute wizard when it comes to maximizing deals and making sure you walk out happy. If you work with Perry you are guaranteed to be walking out with the best bang for your buck. I am so thankful for all their help with my trade in! I could not be happier.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Palo Alto?
The Verizon store in Palo Alto is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones are available at the Palo Alto Verizon store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What purchase and delivery options does Verizon offer?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment at the Verizon Palo Alto store?
Yes, you can schedule an in-store appointment via their website or the My Verizon app.
Does Verizon Palo Alto accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and paychecks, but does not require cash only.
Where is the Verizon store located in Palo Alto?
The Verizon store is located at 222 University Ave, Palo Alto, CA 94301, United States.
Which nearby pizza restaurants can I visit before or after shopping at Verizon?
You can visit nearby pizza spots like Pizza A Go Go, Pizza My Heart Palo Alto, Pizza My Heart, and Wood Oven Pizza for a delicious meal.
What entertainment options are near the Verizon store?
Nearby entertainment includes the Stanford Theatre, a cinema and theatre venue, and Downtown Palo Alto, which offers cafes and music venues.
Are there any nearby cafes or dining options close to Verizon Palo Alto?
Yes, nearby dining options include Cafe 220, Oklava Cafe, Sushi Tomo, and Scoop, an ice cream shop.
What business and financial services are located near the Verizon store in Palo Alto?
Nearby business services include Architect Partners M&A, Lanza techVentures offering financial services, Valo Ventures for investing and brokerage, and Opus: Advice First - Ameriprise Financial Services.