Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Palmdale, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
263 reviews
5 stars
215
4 stars
13
3 stars
7
2 stars0
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jonathan, Isela, and Harold for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were also significant complaints about poor service, long wait times, and issues with account management.
Sales Practices
Some customers expressed dissatisfaction with perceived pressure to purchase additional items and confusion regarding pricing and promotions.
Store Staffing
Several reviews noted inadequate staffing levels during busy times, leading to long wait times and frustration among customers.
- HCHeidi CableDec 22, 20255.0I have been a Verizon customer for over 10 years. They have the best customer service out of all the different carriers and that is one of the biggest reasons I stay with Verizon.
- WFWilliam FloresDec 17, 20255.0La mejor atención
- HFHilda FloresNov 24, 20255.0Excelente servicio, muy amable y eficaz
- ECEnmanuel ChueNov 12, 20255.0Excelente servicio Personal muy amable y carismático
- MAM. A.Oct 16, 20251.0Watch out for this store! We discovered that they added a second line to our account without our permission. Verizon, customer service could see that we never had any usage on that line but had been paying on it for some time. They also told us that they could tell it was not a mistake and had been done deliberately. Shady! We have had good customer service and experiences at this store in the past. But now it seems they've got some employees they really need to look into.
Frequently Asked Questions About Verizon
What products does Verizon in Palmdale offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands such as Samsung, Apple, Motorola, and Google.
What services can I get at Verizon in Palmdale?
You can get new lines, upgrades, new devices, and accessories at Verizon in Palmdale.
What are the store hours for Verizon in Palmdale?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Verizon in Palmdale offer in-store pickup?
Yes, Verizon offers in-store pickup for your convenience.
What payment methods are accepted at Verizon in Palmdale?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Where is Verizon located in Palmdale?
Verizon is located at 1753 E Palmdale Blvd, Ste F, Palmdale, CA 93550, United States.
What should I know about the Verizon Authorized Retailer’s customer service?
The store is staffed by knowledgeable and dedicated consultants and managers who strive to provide the best experience and trustworthy service.
Are there any nearby restaurants I can visit before or after shopping at Verizon in Palmdale?
Yes, nearby options include Del Taco for Mexican food, Little Caesars Pizza, Baskin-Robbins for ice cream, and Starbucks for coffee.
What other mobile phone stores are near Verizon in Palmdale?
Nearby mobile phone stores include RadioShack, T-Mobile, Boost Mobile, and a T-Mobile Authorized Retailer.
Are there any nearby banks or financial services close to Verizon in Palmdale?
Yes, US Bank, Chase Bank, and several mortgage and financial services like H&R Block and U.S. Bank-Mortgage Loan Officer Ramiro Avila Jr are nearby.