Verizon

4.6
735 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Palm Springs, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5001 East Ramon Road, Palm Springs, CA
92264, United States

Hours

Reviews

4.6
730 reviews
5 stars
625
4 stars
40
3 stars
11
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful during their visits.

Sales Experience

Several reviews highlighted positive experiences with sales associates who were patient and thorough in explaining options.

Mixed Experiences

While many had great interactions, some customers reported negative experiences with specific associates, feeling misled or poorly treated.

Technical Assistance

Customers appreciated the assistance with phone setups and troubleshooting, noting staff's patience and expertise.

Pricing Issues

There were complaints about unexpected charges and unclear pricing, leading to dissatisfaction among some customers.
  • YC
    Yves channel
    3 days ago
    5.0
    Kevin was amazing! He took great care of me from start to finish. He explained everything very clearly, recommended the best case for my needs, and installed the screen protector perfectly. Super friendly and patient. Thank you so much, Kevin!
  • TJ
    Tammy Johnson
    Nov 5, 2025
    5.0
    DJ was very helpful!!
  • TA
    Tom Andrew
    Oct 20, 2025
    5.0
    Dan was wonderful. He was patient, knowledgeable, and took the time to get me the contract I wanted, at a price I was comfortable with. Thanks Dan
  • RR
    Roxana Renteria
    Sep 27, 2025
    1.0
    Sales associate Mo made a simple interaction very uncomfortable. We went in for assistance with transferring an old phone to a new phone and Mo couldn’t explain how to simply start the process. I could tell he did not want to be there, let alone help us. He left to the back in the middle of our conversation and never came back. Luckily another associate was able to assist me. Unfortunately I did not get his name. He was light complexion with light brown hair.
  • CM
    Corey Mckeown
    Sep 13, 2025
    4.0
    Good customer service on the last visit!

Frequently Asked Questions About Verizon

What types of products does Victra — Verizon Authorized Retailer offer?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What services are available at the Victra store in Palm Springs?

The store provides services including new lines, device upgrades, new devices, and accessories.