Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Palm Desert, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
342 reviews
5 stars
295
4 stars
17
3 stars5
2 stars4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Most customers praised the staff for their exceptional service, highlighting their knowledge, patience, and helpfulness.
Staff Performance
Several employees, including Terrence, Omar, and Adrian, received specific commendations for their professionalism and ability to handle customer needs effectively.
Store Experience
Many reviews noted a positive overall experience in the store, with smooth processes for phone upgrades and data transfers.
Wait Times
Some customers expressed concerns about long wait times and suggested the need for more staff during busy periods.
Mixed Feedback
While many reviews were positive, a few customers reported negative experiences, particularly regarding customer service and store management.
- JSJoAnn Schuch1 day ago5.0Angel the guy who helped us was excellent.
- RFRegan FisherDec 26, 20255.0Rico was FANTASTIC!! Had to deal with a hostile customer right before us and he handled with upmost professionalism and deescalated the situation. Was a very positive experience getting a new phone. Thank you!!!
- SWSue WhiteDec 15, 20255.0Juan did an exceptional job. He was very knowledgeable and excellent customer service skills. I think you need a receptionist to avoid interruptions and to schedule appointments. A very positive experience!!!!
- RJRick Post Jr.Dec 6, 20255.0Felipe was terrific and super helpful. I wasn't going to update my phone but after him going over in detail the pros of doing so, I had to take advantage of the sale. He moved all my data over flawlessly. You have a terrific associate on your team.
- KSKelli SmithNov 8, 20255.0Great rep named Felipe helped me with a new phone and it’s set up! He was patient and efficient!!
Frequently Asked Questions About Verizon
What wireless devices does Victra offer at the Palm Desert location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more at the Palm Desert location.
What are the operating hours for Victra in Palm Desert, CA?
Victra is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Victra in Palm Desert allow in-store pickup for orders?
Yes, Victra offers in-store pickup services at the Palm Desert location.
What payment options are accepted at Victra Palm Desert?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Which brands can I find at Victra in Palm Desert?
Victra carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate, Otterbox, and Tech21.
Does Victra Palm Desert provide device protection and accessories?
Yes, Victra offers a wide range of accessories and device protection services.
Is there free Wi-Fi available at the Victra Palm Desert store?
Yes, the store offers free Wi-Fi for customers.
Are there any places to eat near Victra at 42175 Washington St.?
Nearby eateries include Panda Express for Pan-Asian fast food, Jersey Mike's Subs for sandwiches, and Starbucks for coffee and drinks, providing great options before or after your visit to Victra.
What nearby services can assist with shipping or banking near Victra Palm Desert?
Nearby you can find UPS Access Point location for shipping needs, as well as Bank of America, California Bank & Trust, and FirstBank for banking services.
Are there any notable retail or grocery stores near Victra in Palm Desert?
Yes, customers can visit Albertsons for groceries and gifts nearby, and Pet Oasis for pet supplies and services, convenient for running errands around your Victra visit.