Verizon

4.6
345 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Palm Desert, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
42175 Washington St., Palm Desert, CA
92211, United States

Hours

Reviews

4.6
342 reviews
5 stars
295
4 stars
17
3 stars
5
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Most customers praised the staff for their exceptional service, highlighting their knowledge, patience, and helpfulness.

Staff Performance

Several employees, including Terrence, Omar, and Adrian, received specific commendations for their professionalism and ability to handle customer needs effectively.

Store Experience

Many reviews noted a positive overall experience in the store, with smooth processes for phone upgrades and data transfers.

Wait Times

Some customers expressed concerns about long wait times and suggested the need for more staff during busy periods.

Mixed Feedback

While many reviews were positive, a few customers reported negative experiences, particularly regarding customer service and store management.
  • JS
    JoAnn Schuch
    1 day ago
    5.0
    Angel the guy who helped us was excellent.
  • RF
    Regan Fisher
    Dec 26, 2025
    5.0
    Rico was FANTASTIC!! Had to deal with a hostile customer right before us and he handled with upmost professionalism and deescalated the situation. Was a very positive experience getting a new phone. Thank you!!!
  • SW
    Sue White
    Dec 15, 2025
    5.0
    Juan did an exceptional job. He was very knowledgeable and excellent customer service skills. I think you need a receptionist to avoid interruptions and to schedule appointments. A very positive experience!!!!
  • RJ
    Rick Post Jr.
    Dec 6, 2025
    5.0
    Felipe was terrific and super helpful. I wasn't going to update my phone but after him going over in detail the pros of doing so, I had to take advantage of the sale. He moved all my data over flawlessly. You have a terrific associate on your team.
  • KS
    Kelli Smith
    Nov 8, 2025
    5.0
    Great rep named Felipe helped me with a new phone and it’s set up! He was patient and efficient!!

Frequently Asked Questions About Verizon

What wireless devices does Victra offer at the Palm Desert location?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more at the Palm Desert location.

What are the operating hours for Victra in Palm Desert, CA?

Victra is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.